I went to Gerstenkorn Family Chiropractic in early January of 2018. The check in and initial consultation went well. The Dr. seemed to be professional and thorough. The billing through Blue Cross Blue Shield of Illinois PPO went well on the first visit. The second visit was different. The billing through Blue Cross clearly showed my portion owed was $48.55 when I was charged $77.81. A minor discrepancy of $29.26. I figured a short call to the Chiropractor would take care of it. After speaking with Cheryl and faxing the insurance explanation of benefits as requested, she returned a call to me stating that the insurance was wrong. I assured her that the insurance clearly showed that my portion owed was different than what she said and it stated "The provider can not charge you for the disallowed amount." Cheryl assured me I was wrong and the call was concluded.I waited 2 months before posting this for Cheryl to possibly see her misunderstanding of the billing, but no such luck.Summary: Good Doctor, poor understanding by Cheryl how the billing process works.I have not and do not plan on going back because of this.*****Update 4-1-2018. After publishing this review, Dr. Scott Gerstenkorn called me and voiced his concern about my review and assured me that his office was working diligently to get to the bottom of the billing issue. I stated I would attach this information to my review but would not retract my review until a conclusion was reached.
2072 E Commercial Ave Suite BLowell, IN 46356
From Business: Previously known as Route 2 Wellness, P.C., now Core Medical Centers: Casey Walker, DC -- we strive to help each patient attain optimum health so they can reach t…
11400 BroadwayCrown Point, IN 46307
Highly Recommend!Dr. G and his staff are wonderful. My whole family has seen him for various injury, illness, and general health needs with great results every time. The whole office is friendly, flexible and genuinely kind. He even adjusted my son's knee (we had taken him to an orthopedic and he could find nothing wrong) and the pain was gone instantly!
This was my second visit to a chiropractor, my 1st time was terrible! Dr. Gerstenkorn and his staff are amazing. Completely changed my opinion of chiropractic medicine. I recommend him to ANYONE!