Pep Boys Auto Parts & Service
6515 Baltimore National Pike, Catonsville, MD 21228
No coupons available
Went in on 11/12/17 to get tire fixed and battery checked since both were under warranty. The never acknowledged that I was there upon walking in the store maybe because they was standing around talking. The service guy told me they was busy and to either drop it off or come back another day. When I told him I had no one to pick me up he told me to come back another day or go to another Pep Boys. Well I went to the one on Liberty Road and got much better service and the guy there said "when we call the Catonsville store they are rude or never answer the phone to help us" you know it's bad when another store complains about another store's customer service skills.
Came in and there was nobody to help me but the guy in service David. The store was a mess and it seemed like it nobody cared about it. I was told by Steve to take my purchase to service to ring out. He helped me and was very nice. Steve blew me off. This should be 1 star but thanks to David i will come back just for his service
Had them put parts into truck the motor and regulator, they overcharged me 400. Never got a call saying it was ready. Got there and they put in bad motor, kept truck 3 days. Truck covered in grease on carpet, drivers door panel not screwed on scratched the hood terrible,dented the door, dissarmed the alarm. When i asked for them to fix it they were rude and said not my problem. I payed near 4 hundred for this???
I had been to Pep Boys for very first time for getting oil change done. Unfortunately I did not have a ride back home. I called Pep Boys (this location), for appointment on Sat. They said they do not give appointments. So I reached this location by 9:00 AM so that I can get my work done ASAP and get relaxed on weekend. They estimated 2 hours for oil change (!!!) and I left for nearby mall to spend my time. When I came back after 2 hours, my car was waiting outside in parking lot. When asked they said they have not serviced it. I waited till 3:00 PM hoping that they will do oil change. At 4:30 PM they were about to close the shop and when I asked about service they said they still haven't done yet! I was pissed off and asked for explanation and the manager was so rude that he denied to even talk to me politely.
I would not recommend this place to any one at all.