Mr Tire Auto Service Centers
6332 Baltimore National Pike, Catonsville, MD 21228
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To be connected to the store nearest you: (866) 696-7847
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09/12/2011Provided by Citysearch -
I did not heed the warnings and got burned. Got the tires OK, but he brought out as bogus old rusty lug nut and said it was mine and needed to be changed. I said Ok(not thinking) what's a lug nut cost $12. Since I took the bait on that one, he comes out and says ,now I need a new wheel stud, $100 .When I got home I looked at my lug nuts and they all looked new,then I knew I had been taken ! GET YOUR TIRES ELESWHERE !!!!!!!
03/02/2011Provided by Citysearch -
They will look at stuff they're not supposed to look at and tell you something else is wrong than what you brought it in for. They think if you're a woman, they can take advantage of you. By taking apart something entirely different than what I paid them to do, they caused issues elsewhere causing my car to break down the next day. I guess they thought I would bring it back, ha not. Little did they know that I have family that works on cars, just couldn't do what I asked them to do. You will get screwed, fair warning.
01/02/2011Provided by Citysearch -
I took my 1999 Toyota Sienna in for new front tires and a front end alignment. They had the best ""out-the-door"" price for the tires and I had a 20% off coupon for the alignment. After getting the call I went to pick up the car only to learn that 1. they did not do the alignment because, according to the mechanic, it need it the front wheel bearings replaced at a cost of $600.00 for the 2 front wheel bearings and 2. It also needed the rear shocks replaced – at a cost of $400.00. I drove 1/4 of a mile down Joppa Rd. to NTB and dropped the vehicle off for the alignment, they called 2 hours later and the job was completed as needed. When I asked the mechanic if there was anything wrong with the wheel bearings he said ""no, the alignment was off by only +/- 5% on the right wheel and no adjustments were needed on the left side at all”. I also purchased the rear shocks at Advance Auto and replaced them in one hour (myself) for a total cost of $32.00 for Heavy Duty shocks.
It’s evident to me that the folks at Mr. Tire on Joppa Rd. were trying to drum up expensive repairs to my vehicle that were highly overpriced and, in the case of the wheel bearings, not even needed. Not an uncommon practice with dealerships and unscrupulous shops. However, the Mr. Tire folks took it a step further by refusing to do the work pending their misdiagnosed and overpriced repair. Maybe the 20% coupon was a deterrent to them.
I do not recommend Mr. Tire for any work on your vehicle as the lower tire price serves as bait to get you in the shop so they can have the opportunity to create new (unneeded?), repairs for your car or truck.