Antwerpen Hyundai Catonsville
6440 Baltimore National Pike, Catonsville, MD 21228
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Went to Antwerpen Hyundai service department in Catonsville to check rattling noise coming from my brand new Hyundai Veloster. I called and made an appointment. When I arrived at the dealership, Ravae identified that she did not have my appointment in their system and this is just a start of a bad experience with their service department.
Service employee that pulled my car into the shop did not know how to drive a car with manual transmission, so he stalled it couple of times and then spun tires as he tried to pull off the service lane. After that I insisted riding with the shop mechanic (Nick) when he goes for on a road test. And of course, the car didnt make any noise during the road test. Nick asked me if I can leave the car for couple of hours so that he can revisit the case with Hyundai Platinum mechanic. Seven hours later and 20+ new miles on my odometer all they did was re-torque the suspension, which I believe has nothing to do with rattling noise. Which started again later that evening.
I wasted a whole day dealing with these people an nothing was resolved in the end. They didnt even offer me a loner for the day. Needless to say I will speak with their manager, but I dont think that will fix rattling noise in my car. I also feel as if the mechanics were joy-driving my car, I mean who goes on a 20+ mile road test. I will not be returning my car there and will definitely take this up Hyundai corp.