My experience there was Beyond Unpleasant. I just came back from getting my replacement headphones from this location. I was greeted and assisted by a fairly new representative. I took my old headphone set and my original receipt attached with the warranty and I told her I was there to get a replacement, that the headphones broke for no reason, sound suddenly stopped coming out of one ear piece. Simple, right? Well Not exactly. It took them just about 25 to 30 minutes to even get my replacement back. These women made it so difficult and were sluggish and very incompetent. I have been here before and the four times I've been in there, I've found the staff terribly rude and you're made to feel like you have inconvenienced them in some way by walking through those doors. The women that work at this location are absolutely Ridiculously Unprofessional. They don't know what the hell they are doing. One in particular was snobby and brassy enough to talked back to me when I told her this shouldn't even be taking so long, Instead of helping and training her new coworker on how to work the computer to better assist me. She so arrogantly started defending her "seniority" and "experience" saying things like, she's been working there for "4 yrs" (laughable) ... In my opinion she should Re-Evaluate her Career Scope, because she lacks in Customer Service Skills. Overall, this was not just about just a "set of headphones" but about the pathetic attitude of these three ( poor excuse of ) customer service representatives. As a final note, I may respectfully suggesting that they may wish to consider attending a Customer Service Skills Course as their current behaviour doesn't do them No favor. I gave this business a One star, even though in my opinion this business is not even worthy of a star rating.