1700 Norbridge Ave, Castro Valley, CA 94546Add Hours
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08/06/2009Provided by Citysearch -
I came to Sheila with 75 pieces of hair, which Sheila told me was only a half head of extensions, with about 200(+) being a full head. I was ok with the 750 it cost for the initial visit. Then things started changing. I pretty much stuck to about 7 or 8 weeks, but then I was being charged by the hour and that included her smoke breaks. Sometimes I was paying for nearly 2 hours. After several months, I purchased 25 strands and we determined I had about 100 in my hair. I paid 275 for adding those with my maintenance ones. Then the price went to 95.00 per hour, but it was supposed to include a bit more time than an hour, including her smoke breaks. She said it might cost about 105 sometimes. I decide that tiping was not something I was going to do since 95.00 an hour was nearly 3 times what I was making and my 10 to 15 minute break at work only came after 4 hours of work, but I till didn't generally take one. I felt like 95 was enough. Then the comments started when I would contact her for my appointment. I was told ""it's been a really long time since you've been in and I think you are going to have to have a redo"". When I would state the facts of when I had been in, proving the timeline proof from emails or cancelled checks, she would back off. But still, the same comment would come. I really started to feel like she needed the 375, whether the redo was valid or not. Then the final straw. My last two appointments were 9 weeks apart and BOTH were because she was on vacation. Yet, I was warned about needing the 375. appointment. I reminded her again of the facts of her being out of the country but the final straw came when I was told by email that I was ""the only client that had gone so long without paying for a redo"". Going back 3 or 4 months I recall her stating she was in dire straits, yet when I contacted for my 7 week appointment and she is in the Caribbean. The comment is made from her again when I arrive at the appointment. I remind her of my last appt date and she backs off. My very next request for an appointment I'm told she is in Canada. The day before my actual appointment (the day after she got back), she approaches the ""pay for a redo"" again. This time it's by text. I write a polite email and ask her for a discussion as I am confused about this repeatedly being said by her. I was polite and not accusatory, just wanted to understand. She replies with a completely offensive, nasty email as if I am not the client she banked on and I was due to ""pay for a redo"" at 375. I was again at 9 weeks, due to the fact that she was on vacation. I would add that when she had looked at my hair the previous appointment she remarked at how good my extensions looked. My hair does not grow out fast and there was only one tangled. At that appointment she did not have to even add any back in. In the end, she was completely offensive, only stated that ""I can't keep it all straight"" after I wrote a length response stating how she was out of line. Never did she apologize, but complained that she has over 100 women that she sees a month and that she had 15 phone calls that day since just getting back at 2am from vacation. Seriously, complaining about being so fortunate, and no apology for being so offensive to a client after admitting she can't keep it all straight? This tells me that my paying for a redo had nothing to do with my needing it, she just needed the money and it was time. She said it all in how and what she said. Although I had my appointment set, she told me she was overbooked and asked if I could move. I became completely disgusted at her behavior and her attitude as if I owed her a redo. I have definitely got the idea that I was not generating the cash for her that she planned on. Unfortunately, Sheila took a while to show herself as she really is. I will not recommend her services.
04/26/2008Provided by Citysearch -
After going to several other salons for hair extensions during the last 20 years or so, I'm finally glad I found Sheila & Goddess! The price is more than I have paid at other salons but I have to say it is money well spent.
The saying, 'you get what you pay for' holds true here! I'm very pleased with my beautiful long hair.
Thanks Sheila, you really are the best!
04/25/2008Provided by Citysearch -
I originally posted this review on the very shady Goddess HAIR Extensions board, but it really belongs here. I had been wanting hair extensions forever! I lived in Los Angeles, hair extensions are everywhere there! But everywhere I looked was so expensive and the upkeep was crazy. Also, every method I saw was so damaging to hair. Then I came across Goddess Extensions (not to be confused with Goddess HAIR Extensions) they are located in the bay area. When I came for my initial consultation I was so excited and happy! Finally, I would be able to get hair extensions without paying an arm and a leg. They're so easy to care for, I just use Pureology and that extends the life of my hair. I've gotten so many compliments and the best part of all: the extensions look soooo natural. When I came across the negative comments about Sheila I was upset because people who don't know her or know about her business might be turned away by a negitive ad that has absolutley NO CREDABILITY. All you have to do is make an appointment to see them and see for yourself how awesome they are. I stand behind them and their work. My before and after pictures are on their website. I am a REAL client of theirs and will continue to be! Visit their site and see for yourself: GoddessExtensions NOT GoddessHAIRExtensions
03/12/2008Provided by Citysearch -
They are more expensive than the other places I have had my hair done at before, but I thought it would be worth it since they ""specialize"". Sheila (she is the owner and their ""top stylist"") did my conusltation and intial appointment. Her work was just okay, I felt it was a little sloppy. The quality of hair was disappointing. It was dry, frizzy and the clusters/strands (whatever they call it) of hair were very thin. I called to let them know about the hair a week after getting my extensions and was told it was not dry and that the hair is just finer than my own which is why it feels that way and told I should deep condition and use a leave in conditioner. I'm sorry but fine hair does not mean dry and frizzy hair. I have been wearing extensions for many years and never dry and tangly like theirs. I had my first adjustment appointment with a different stylist named Aliza. That was okay, nothing to write home about. My second adjustment was with Sheila again. Apparently they ""slide up"" the extensions to adjust them which is like teasing your hair. Needless to say with every adjustment my hair was looking more and more like a growing dreadlock. The adjustment with Sheila was very quick and rushed which probably explains the sloppy touch up job. They charge hourly for adjustments and I would have been fine with paying for a longer appointment if it meant I would not have a hairy mess when I left. Don't get me wrong my hair looks good when I leave as they brush your hair nicely over the nappy mess that is underneath it all. Overall, I would have to say they are okay definitely not worth what they charge. I now go to a salon for my extensions and pay much less than I did with Goddess and am very happy with the service and the quality of hair they use. I have nothing against home extension salons like Goddess as I have gone to others in the past, but I would HIGHLY recommend shopping around befor going with this company.