Shear Magic Pet Grooming
3250 S US Highway 17/92, Casselberry, FL 32707
When i first came to Doriens shop to get my two dogs, Lily which is a Beagle, and Ally which is a 15 year old shih tzu. I knew it wasnt going to be easy, with Lily being so free spirited, and Ally being older, and blind. But Dorien took them both in with a lot of care and love, and turned them into whole new dog's! When i came to pick them up Ally had to much life in her! she was just running around and so happy. And Lily which i know can be hassle doesnt even care when Dorien does her nails, i was so amazed, never have i seen her act like that, she just loves Dorien to bits! I'll be sure to bring them back here where i know my pets will be cared for and loved, it truely is Shear magic!
I have tried many groomers until I found shear magic all I can say is WOW its not only the excellence of the master groom but the way that doreen goes above and beyond with her compassion and true care and understanding of each pet this is not just a pet salon this is a real family of customers try it out u will see and what to make this ur new home for ur pets forever — brandylee
I just had to say something. Shear Magic came highly recommended .My Shih-tzu and me has had a great experience every time we visit Shear Magic. They are friendly, always informative and always genuinely happy to see us and the haircuts are top end. and they are good to my little girl, It really is a family and we're glad we're part of it I wouldn't take my girl anywhere else.
I am a very VERY upset customer. I brought my yorkie here for a little puppy cut and when I picked her up I asked how she was, because I know she gets really nervous. The girl told me she did great and that if anything was wrong she would tell me - It's policy. I brought her home and noticed a cut on her belly - No one had told me about this and I was pretty upset but she could have cut herself with her newly cut nails so I didnt think anything of it. The next day my dog was acting a little funny - licking herself to where she was all red - I figured she was just itchy from the new cut but then she continued doing this - I called my vet and they said it sounds like clipper burn - and we should bring her in to make sure theres no infection. They also said to call the groomer and let them know about the issue. We called and spoke to a very very rude "lady" who said she was the owner... She said the dog was not cut and that she had told us about the clipper burn and to put cream on it. MY DOG IS LIKE MY CHILD, IF SHE TOLD ME THERE WAS AN ISSUE I WOULD HAVE TAKEN CARE OF IT. I told her that wasn't true and that now I have to take her to the vet. She said I don't have to take her to the vet...Then she told me she got cut because she was wiggling around so much..understandable, but she had just said she didn't get cut. either way I should have been told about any issue. I was called a low life who only cared about money and not my dog. I was told to never call them again, I was yelled at and hung up on. All because she didn't advise her customer there was an issue. Words can't describe how unhappy and unsatisfied I am. never again