Floors 2 U
830 State Road 436, Casselberry, FL 32707
My name is Stephen, I'm responding to previous post from Lisa. If you could imagine working as a salesman just trying to make a living with all good intensions. I scheduled an appointment with Lisa to be at her home at 1pm in St. CLOUD, FL. When I got to her home nobody was there, so I texted her and she responded that she cancelled her appointment, went with another company and that she emailed a cancelation. I received no email, no courtesy call from Ms Lisa at all. All I responded to her was that was rude to waste a 3hour drive from Orlando, half my day and that she should of been more considerate. So she called my office, wanted to get me fired and went on and on that I said she was rude. She said she would make it difficult for us. I really feel sorry for this woman, Happy in a way that we didn't do business with her. I wish her the best and that she comes to realize people are just working hard to make a living. I have satisfied almost everyone of my customers, I work hard.
This is the least professional company I have ever dealt with. I would not feel safe with them in my home. I scheduled via their online system showing available appts. Then received a last minute call to reschedule. I did have other companies providing estimates. I went with one so I replied to the email sent to me from floors to you cancelling my re-scheduled appointment. I received a confirmation that it was received. The representative, Stephen, apparently didn't get word of cancellation and showed up anyway. I wasn't there so he texted me. I explained about the email and cancellation and apologized for any inconvenience. he stated he came a long way and that I was rude. I replied with " excuse me" to which I was informed that I Had not sent an email and was rude. I said he was out of line and contacted the office. Expecting at least an apology for his behavior I received another chewing out. No apology. I was toldhe was frustrated. How frustrated would he be with no sale...?Angry?