Good service good people sometimes busy but that's life. Knowledgeable staff, easy to understand explanation of services needed or done.
505 E 1st StCasper, WY 82601
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From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
Good selection and wonderful customer service. We bought an SUV from them a few years ago and decided to go back to them when it was wrecked a month ago because they'd given such great service before. They went above and beyond this time around. They made a lot of exceptions for us because they knew we were in a tight spot with our only reliable vehicle being totaled. Our salesperson even came by our house to get documents that we needed to provide so that we wouldn't have to make the trip back to the dealership to give them to him. Then when we found out we had a brake issue in the new vehicle, they got us in for service and hour after I called them about it, we're unfailingly polite and friendly, went out of their way to keep my toddler entertained, and even offered to give me a ride to the mall so we wouldn't have to sit there bored while the work was being completed. They spent and hour and a half to replace my rotors and brakes free of charge. They've won this customer's loyalty. I will never buy a used car anywhere else in WY.
This place doesn't tell you the truth about their prices. The price I was quoted became doubled when I picked up my vehicle. The person there wanted to argue and told us she did tell us the right price Liar!! I will Never use them again.
This place has absolutely horrible service. They did not put my oil filter all the way on twice in data transmission fluid when it didn't need it so they could charge me. They also lied to my dad and said they checked all his fluids when they didn't which caused his rear end to go out in his truck