Northwoods Animal Hospital of Cary
980 Northwoods Dr, Cary, NC 27513
Fax: (919) 481-3089
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The care given at this facility is okay, my dogs have always been taken care of. I usually don't have to wait a ridiculously long time to get an appointment and we also have never had an issue with availability to board our dogs. My big beef with this animal hospital is how the charge. Being a multiple pet home, we can really rack up medical bills for just general preventative care. That is something we knew when we adopted our girls and understand that it is not free. We have boarded both dogs there on 2 separate occasions (I really don't like to board my dogs, I prefer to take them with me but not always possible) and called ahead to get a quote. We usually get check ups/ vaccines/ nail clippings ect. while they are in for boarding. Killing 2 birds with one stone, you know. BOTH times we went to pick up the dogs, they have added a large sum to the total. Let me be very clear, we asked for a quote for all services in advance, and they surprise us. They say we signed paperwork that gave them permission and that we had to pay it. It is humiliating to be standing in a busy waiting room with other people after being gone from my dogs and missing them to be kind of held up for extra money we didn't anticipate. If we were to try and really argue it we sound like cheap pet owners. Apparently when we dropped them off, they had me sign a paper for this extra procedure and never told me it would be an additional cost. I thought she was saying it was part of what I asked for. The thing is, I would have probably gotten all recommended procedures done, I would have just needed to do them in separate appointments to break it up. IF it were an emergency procedure, I wouldn't have hesitated and given them the care. I feel humiliated and like I have been taken advantage of.
I have been taking my cats to Northwoods Animal Hospital for the past ten years. I have always found all the Dr's & staff to be caring, pleasant, and knowledgeable. They where very compassionate when my first cat passed away due to heart failure. They have been very helpful with the cat I have now due to behavioral issues. I would highly recommend Northwoods Animal Hospital to anyone.
09/11/2010Provided by Citysearch -
Dr. Hudson and staff are wonderful. I could not have asked for better service from NAH from the moment I walked in the clinic. It is very apparent that they care very much about their patients, both two and four legged. Dr. Hudson took the time to explain a few things about Layla's condition that had not been explained by a previous vet. Not only is the service great but their cost for a particular test that was recommended was $90 less expensive than the previous vet we were seeing. So glad I went for a second opinion!!! I will continue to take Layla to Dr. Hudson for everything!
05/27/2010Provided by Citysearch -
For four years, I took my resuced Weimaraner Tess to Dr. Christy and other wonderful members of the NAH staff. They took care of her and counseled me (a first time dog owner) like we were members of the family. Tess and I were both greeted by name and welcomed when we walked in the door from second visit through the last one. Appointments were scheduled to fit into my work routine, and they always called to see how she was doing if she had been sick - sometimes as many as two or three times. Dr. Christy herself frequently called me after hours and on weekends to check up on her, and would talk patiently as long as I had questions or concerns.
Sometimes you find medical professionals (for animals and people) who are technically proficient, but miss critical pieces of the patient puzzle because they don't listen. Dr. Christy and her colleagues *listened* to me, and they paid enough attention to *know* Tess, and what subtle signs indicated there was a pending problem - even if the typical diagnostics didn't show anything wrong. ""She doesn't have a fever, and her lungs sound okay, but she's not wagging her tail the way she normally does."" They didn't need me to tell them that - they paid enough attention to her to know! I would get reports like, ""I notices she did so and so,"" or, ""You know, in the kennel, she does the funniest thing. . . "" I knew she hadn't been just taken to the kennel and forgotten!
The NAH support staff couldn't have been nicer - they were always helpful, friendly, and informative.
Dr. Christy realized that I would have hung the moon for Tess, but I had to do it on a budget. So even during the last year of her life, when she always either sick or recovering - every consideration was made for both Tess and for me - how to give her the best care in a way that I could afford.
I intially went to Northwoods because it was near my job and came highly recommended by a colleage. Now I recommend their practice to anyone I know who has a pet, no matter where they live. And when I myself am ready to welcome another four-legged friend, NAH is without a doubt where I will go.
10/24/2007Provided by Citysearch -
I am a vet student, and I took my dogs to Northwoods after having a VERY bad experience with another vet (Glenwood Animal Hospital). Northwoods is AAHA accredited, meaning the adhere to and uphold higher standards of animal care than most hospitals in this area. The staff are very compassionate, and they saved the life of one of my dogs. They are up-front with you about what is wrong with your animal and what your options are (unlike other places that only give you one option). They will always follow-up with you and check-up with you about your animal when you take it home, even after just a physical exam and vaccines, and I really value that. Until I become a vet, this is who I will entrust for the care of my animals. My dogs truly love this place, and I cannot put a pricetag on that!