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(919) 678-0092Visit WebsiteMap & Directions250 Grande Heights DrCary, NC 27513Write a Review

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Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Brands
estates
Payment method
check, travelers checks, money order, all major credit cards, amex, cash, discover, master card, visa
Location
Harrison Pointe Shopping Ctr
Categories
Other Information

Parking: Free

Bike Parking: Yes

Wheelchair Accessible: Yes

By Appointment Only: No

Pets Allowed: Yes

Reviews

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DougO

01/07/2012

Provided by Citysearch
Overall
Very friendly, great customer service -- will likely return

My wife and I came to visit our daughter and while out doing some shopping, we stumbled across Joint Venture. When we walked into the store we were immediately greeted. We weren't looking for anything specific but my wife found a vintage ring at a great price, and also decided to replace her wedding set. We had such a pleasant experience purchasing my wife's rings that I decided to replace my wedding band. We felt very comfortable buying our jewelry and will likely return during our next visit.

Steve Nickles

01/05/2012

Provided by Citysearch
Overall
The Best Shopping Possible -- Safe and Trusted

I've never been to the Joint Venture physical store. I've never met the owners or any of the staff in person. I had never bought jewelry online from anybody before I started shopping online with Joint Venture. Many, many purchases later, my habit now is always to start shopping for jewelry by visiting their online store before looking anywhere else. And because of my many purchases, they know what I want, keep me informed through their e-newsletters, and -- at my request -- routinely contact me personally about jewelry they know will interest me. They are friendly, accommodating, honest, and reliable to a fault. Joint Venture is a rare place in providing service that customers want and businesses almost never provide. They provide the best shopping experience and the best retail relationship that any shop can provide....on the Web or anywhere else. Without even the slightest exception during many transactions, Joint Venture has never disappointed me and, in fact, has always done more than expected. I trust the shop and feel completely safe in every respect when buying there.

TheEleventhMoon

12/22/2011

Provided by Citysearch
Overall
excruciatingly unpleasent

This shop was recommended to me for consignment through a well known pawnshop in the Downtown Raleigh area. The rings were appraised by an outside Raleigh jeweler (in Cameron Village) ~ there were 2 platinum set diamond rings I took to JV for consignment, one of 4 carats with 3 stones. The other of 5 carats, a Solitaire. As I mentioned, I knew what they were worth since they had just been appraised by a jewelry shop lab in Cameron Village.

Both rings were accepted for Consignment and a 1 year contract was signed which promised they would be held until they were sold, with conditions for pick up stating that if I got them early I could be charged a fee for doing so.

However, within a month, ""Lee"" (half of the co-owner ship in the shop, with is wife ""Donna"") left a very impolite and abusive voicemail for me demanding I come get the jewelry immidiatly, no reason given.

When I called him back, he continued his verbal attack on the phone, hanging up on me when I asked what his reasons were?

Shocked by this, I contacted his wife ""Donna"" (the other half of the co-ownership) by email. She didnt explain or appologise~ I get the impression she is used to this bullying behavior and considers it ""normal"".

Finally after another month or so, I realised that they were not showing my jewelry at all, so people were not able to even see it on the website or if they came into the shop. This was a deliberate tactic to continue the strategy of harrassment initiated by Lee on the phone. His attitude (and his words) said ""What are you going to do about it?""


Instead of picking up the rings, I called Donna and asked what she thought of me listing them on Craigslist, along with photos that I had taken with my digital camera? After all, the rings are quite dazzling and the 5 carat solitaire was being listed at a very very very rock bottom bargain price. I was pretty sure that they could be sold easily through Craiglist and the ""misunderstanding"" would be put to rest.

She consented on the phone and was very congenial. So I listed the rings with pics. Later I got another even more abusive voicemail from Lee denouncing me and vowing that no matter who came into the store ASKING to buy the rings, he woudnt remove them from the vault to be shown, come hell or high water, that he was in charge, that I had gone over his head, etc (??????)

Evidently, due to his abusiveness, perhaps Donna neglected to mention our discussion and agreement in advance? That appeared to be the only possible explanation, which caused this irrational outburst. Further, he began making slanderous statements, such as that the rings were not worth their appraisal, made by one of his close freinds (!) a jeweler who had recently died, the summer before.

Honestly, I couldnt fathom this behavior. How do they stay in business if they take consignments that they then refuse to sell? He also made other statements such as that the diamonds were ""too big"" which is non-sensical in itself.

At that point, I began to have a very very very bad feeling that if I didnt go pick up the jewelry, I would never see it again. After all, they had it in their possession at the shop and who knows? With all the vitriol flying around, maybe they would find some way to keep the diamonds and make up a lie about what had happened?

Only a few months of the 1 year contract had passed before I had to go and get the diamond rings, under the distinct impression that if I had not done so, I would never have seen them again.

1. Lee Hankin broke a verbal and written contract

2. Lee Hankin verbally abused me on a number of occasions

3. This is an untrustworthy and unbusinesslike establishment, this incident has been REPORTED TO THE BETTER BUSINESS BUREAU

kdyou12

10/17/2011

Provided by Citysearch
Overall
Great Unique Jewelry Selection

On our journey of trying to find the perfect engagement ring, we found this wonderful and very unique jewelry store. We had been out looking all day and a friend mentioned we should go and give Joint Venture a try. It was our last stop and we were a little bit discourage from the morning of looking at all those other places. As soon as we walked in the door we felt at ease. The owners made us feel comfortable and like we had been their customer for years. We found my dream ring here and we do plan to return for future purchases. It you are looking for great customer service and jewelry you will not find anywhere else, this is the place you need to go.

tdudley77

06/10/2011

Provided by Citysearch
Overall
Unique Finds, Friendly Service

A friend introduced me Joint Venture about 3 years ago and I'm so glad that she did! I've purchased 9 pieces of jewelry from them ranging in rings, earrings, and pendants. And I love every piece.

I don't like to wear jewelry that I will see on someone else. The selection avaliavable at JV is very unique and quite uniquely beautiful. I'm always looking for that piece with a ""different"" look and for me it has to be a reasonable price.

And I must mention the staff at JV! I love everyone there! They have always jumped in when I have need assistance without being pushy. And they have always offered they most honest opinions about which pieces looked best. I must commend Jennifer especially as she takes care of me like know one else. Donna watches over me as well. But Jennifer has worked with me through the years and knows what makes my magpie eyes sparkle!

One last thing to commend JV. Over the last 6 months, I haven't been able to make it over to the store, but that hasn't stopped my fix for JV!! No way! I have completely enjoyed shopping on their website! In fact, I made my last three purchases by selecting pieces on the website. What fun!

Joint Venture has it all for me - the lovely instore selection, a great website when I can't run over to Cary, and a great caring, knowledgeable staff! What more could you want???? I know I'm in love!

willis10

06/06/2011

Provided by Citysearch
Overall
Great Selection for a Memorable Occasion

I recently graduated with my master's degree, and wanted something to commemorate the occasion. My wife brought me to Joint Venture Jewelry, and boy was I pleasantly surprised.
For a long time, I've been looking for a watch that is masculine, but has a leather band and fits comfortably. I was amazed when I found exactly what I was looking for, and at a reasonable price that I could afford. My wife snatched it up for me right away! The staff were very helpful and seemed genuinely interested in helping to commemorate the special occasion. We certainly will be back. And who knows, maybe my wife will be getting the gift next time - there was certainly a few pieces she liked!

kmry

05/24/2011

Provided by Citysearch
Overall
They don't stand behind their merchandise!!

My daughter got her engagement ring here, and many other pieces of jewelry throughout the last few years. I have bought a gold necklace, a pearl necklace and four rings there in the past 3 years. In February, the band of a ring that I had purchased there just 13 months before, split in the back. When I called them, they said to bring it in. When I went to the store, I was told that the ring could be repaired and then I was told that there was a $50 charge which they would split with me! I was astonished and then the owner said, ""Well what do you expect for what you paid for it?"" I told him that I expected that they would stand behind their merchandise and they would take the responsibility to have it fixed. He told me that he would not do anything more to help. I took the ring back and told him he was losing a customer. He said, ""Well, I'm losing 4 customers"" (my husband, daughter and son-in-law were all with me as the men were going to buy us some jewelry!) and he watched us walk out. We all cannot believe that a businessman would refuse to do the right thing for people who have been good customers of theirs. BTW, I had the ring fixed by another jewelry store for just $18!!!

BB Smith

03/29/2011

Provided by Citysearch
Overall
Thrilled with my repair

I bought an old ring at an auction. The center stone was damaged, but the setting was so beautiful and unusual I just had to fix it and give it a new life. My father highly recommended this store to do the job, so I gave them a try. I explained I wanted a stone that was bright, flashy and dramatic, but not too expensive. I pointed to various stones on display that were good examples my taste. I felt they listened to what I wanted and understood.

It took about three weeks because I needed a large square stone that had to be custom cut just for this setting. I really didn't expect much since I didn't pick out the stone myself and I am quite a snob. What they returned to me was more than spectacular. The color of this stone is so deep and rich but it's bright and it sparkles at the same time. It's difficult to explain because there are no words that do it justice. It's absolutely amazing. I am so happy with it I am giddy! I keep looking at it.

I will definitely go back to them in the future. I have a few pieces I've been afraid to part with, but I feel I can trust them to do a professional job.

Thank you exceeding all my expectations!

dsabo

03/24/2011

Provided by Citysearch
Overall
Estate Restoration ....Amazing Results!

I purchased a vintage estate engagement ring for my fiancee from a chain retailer website several months ago . Unfortunately, the pictures on the website did not reveal some very serious structural defects to the band and mounting as well as the original etching on the band was barely visible.
Yet I was very apprehensive in taking this one-of-a-kind estate ring to just anyone! Going with a local merchant was very important as well as a shop that was knowledgeable and passionate about vintage jewelry.
We are so happy to have met Donna and Lee. They quickly became just as excited as we were as we discussed the restoration. In just a short time, they were able to revitalize this 1960s ring to it's authentic state, without jeopardizing the integrity of the piece. They completely rebuilt and replicated one entire side of the mount to match the other, exactly! The band etching and every other point of detail was restored.
My fiancee now wears a piece of history that represents our future that we will cherish and pass down for generations to follow. Thank You!

Rebecca Merrill

03/15/2011

Provided by Citysearch
Overall
Blue Topaz Extravaganza

Today I walked into the shop with my $100 off coupon in hand, prepared to spend $500 on a Topaz pendant to go with my new Topaz ring. I walked OUT of the shop, with Lagos Topaz earrings, a gorgeous Lagos Topaz pendant and a stunning Movado Topaz bracelet.
Why so over the top, you ask?
Well, the jewelry was gorgeous and the two ladies who helped me were incredibly friendly, thoughtful and encouraging. It was just plain fun! I was encouraged to keep looking until I found what I was looking for, and they helped me look. I spent a lot more than I intended, but I got incredible value for what I paid.

ChadBowen

01/21/2011

Provided by Citysearch
Overall
Helpful and knowledgeable

The staff at Joint Venture was very helpful in regard to their willingness to share their expertise about antique and estate jewelry. In the end, they did not have exactly what I was looking for, so I did not buy from them, but their helpful staff and extensive selection is certainly motivating to return in the future!

katkins3

12/09/2010

Provided by Citysearch
Overall
Friendly experts

My husband and I went to Joint Venture to pick out a special ring for my 60th birthday. The person who helped us was so friendly and patient. We never felt hurried or pressured. We chose a beautiful, unique ring and I wear it proudly. We've been back a couple times and the service continued to be excellent and the expert information helped us make choices.

Cityslicker

12/09/2010

Provided by Citysearch
Overall
Amazing Find!

Just moved to the area and needed a local jeweler. A work associate told me about Joint Venture - what a terrific concept! They have already repaired some of my jewelry and I found an estate ring that reminds me on one my Grandma wore. It's on layaway because it's Christmas & I shouldn't be buying for myself. Love shopping with a family run business - keeping it local!

hippiminerva

12/03/2010

Provided by Citysearch
Overall
Buyer Beware

My husband purchased a ""genuine emerald"" and diamond ring for me about a year ago at this store. I recently had all of my jewelry reappraised elsewhere and discovered that the ""genuine emeralds"" were green glass. I contacted the store via email, they stated that it's common practice in a ""ring of that age"" to list the stones as genuine emeralds when they're glass b/c. I was then asked to contact Lee, the owner, who did nothing but berate me, accuse me of defrauding them by replacing real emeralds with glass and bend over backwards to make me happy by making three adjustments to said ring. Those adjustments were sizing it and then twice having to fix it again because the shank looked like someone had cut it with scissors. I told him that we wanted a refund or to exchange it for something else. He refused, saying he would consign it for us. When I called my insurance company, they stated that Joint Venture had committed fraud by knowingly selling us a glass ring and claiming it was an emerald one.

ladychristine10

10/27/2010

Provided by Citysearch
Overall
Wonderful job on my custom wedding band

I have a gorgeous but unique engagement ring. After looking around for ever I knew I would need to get a custom wedding band to match iy and sit flush with my E-ring. JV's website had a lot of great information and pictures of their work. They also had great reviews everywhere I looked online. So I went in and spoke with Donna (one of the owners). She was great and we discussed ideas for my ring. She said she had one jewelry she knew she could trust with this complicated job. She worked closely with him and me. Calling me now and then to update me and discuss additional ideas. She was able to turn it around quick and I was able to get my ring in time for my one year anniversary. It turned out beautifully, matches my E-ring wonderfully and I cant stop looking at it. They did an amazing job with a challenging piece, listened to all my desires and made it happen. I also love the stuff she has in her store. Will definitely go back again and point the hubby in that direction for future anniversaries. Thanks Donna.

SVann

04/24/2010

Provided by Citysearch
Overall
Very Happy

After looking at the expansive website, my fiance and myself took a trek to Cary to see the store in person. We were extremely happy that the selection met with our expectations. We found the perfect antique engagement ring and when I say perfect-I mean it! It was vintage 18k white gold with a lovely diamond, but even more important since I work in entomology, it had four small filigree butterflies surrounding the setting! Love it, loved the store. We even found an 18th C. gold ""fly"" ring that we bought with the money we didn't have to spend at other jewelers. The owner's even gave us a bottle of champagne to celebrate when we picked up the ring after sizing. We will definitely return for holiday and future anniversary gifts. Thanks Donna!

Karen Swartzel

11/14/2009

Provided by Citysearch
Overall
Great place to find one of a kind items

I have done quite a bit of business at Joint Venture. I have sold jewelry, had appraisals done and most recently I had a piece of jewelry designed and made with my stones. My mother passed away and I had a piece of her jewelry that was not my style. I did not want to sell it, but I also did not want to have it sit in the jewelry box or safe. I wanted to make it into something that I could enjoy and I could still know was my mother's originally. I knew that if I went to see Donna and Lee they would help me. We looked through books and could not find the right piece so Donna designed a one of a kind ring for me that I absolutely love. Every time I go there they have new items to look at. They provide a unique, personal experience.

CPWApex

10/06/2009

Provided by Citysearch
Overall
Created a one of a kind wedding band for my engagement ring!

Oh MY! I LOVE my new wedding band(s)! Unbeknownst to me, my boyfriend went to Donna to find a unique engagement ring (which he did...i absolutely love it!). When the time came to find a matching band, I struggled. Checked out all the jewelers in town. Ended my search when I met with Donna. JVJ worked with me to create a custom band (I opted for a band on each side) that, although it's new, very much works with my vintage setting. Donna listened to what I wanted, while also offering suggestions as to what I can do to keep the ""sparkle"" while ensuring it still has that vintage-y feel. The final product is way beyond my expectations. I love this set and am very grateful that I had their help to create my one-of-a-kind piece!

Matt Smith

09/26/2009

Provided by Citysearch
Overall
Perfect Experience, Exceptional Service

I had searched other places for engagement rings but no other store matched the unique jewelry and great atmosphere of Joint Venture. I could not have asked for a better experience. They made me feel so welcome and comfortable and made sure that my special moment was all about me. I recommend Joint Venture to anyone and everyone looking for a special gift for their special someone. Thank you for such a perfect experience.

Matt Smith

allisonchristine

07/02/2009

Provided by Citysearch
Overall
fabulous

I have been searching for a wedding band for many months now, with absolutely no luck. I found the perfect band the very firt time I walked into this store. The service is excellent and the prices are unbelievable. Next time I'm looking for any piece of fine jewelry this will be my first stop!

Details

Phone: (919) 678-0092

Address: 250 Grande Heights Dr, Cary, NC 27513

Website: http://www.jointventurejewelry.com

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