Horrific experience. Rudest, disinterested front desk and nursing staff I have ever encountered at a medical facility. Inept, nonchalant clinical staff. Very unprofessional, will not be returning.
I live in Washington state and visited this urgent care center in Cary, NC on June 30th, 2017 when I was there visiting family. Right as I was signing in, I asked the woman at the front desk if she could tell me if my insurance would cover the visit. She said she didn't know if it would or wouldn't, but that if it didn't, my cost would probably be between $100 to $150 without insurance. I was coming in because my ears were completely blocked up from an infection..I spent a good 20 or 30 minutes in the waiting room, even though I was the only person I could see there. I met with a Nurse Practitioner D. Lore who quickly checked inside of my ears and diagnosed me with an ear infection for which I was prescribed antibiotics. She was in the room with me for less than 10 minutes.I finally got my bill for the service on August 23, 2017, almost a full two months after I had my appointment. I was charged for a "99204" office visit code, which is defined as an appointment having a comprehensive history, comprehensive exam, and moderate complexity medical decision-making for the doctor, or 45 minutes spent face-to-face with the patient if coding based on time. They charged $270 for this kind of appointment, and my insurance did not cover it since I was out of state.This urgent care center did something calling upcoding, which is assigning an inaccurate billing code to to increase reimbursement. I had an appointment that lasted less than 10 minutes in which only my ears were checked. I should have been billed for a "99201" or "99202" appointment. Of course they waiting almost 60 days to send me a bill, which after 60 days they state that they may send your debt to collections. I tried calling their billing department which gave me an automated voicemail that no one was available to talk to me, but if I left a message they would get back to me within one business day. I left my voicemail and it has been over one business day and no one has called me back.