Upon walking in and approaching the front desk, Allison the receptionist spoke to me as though I was intruding on her time. Once I told her that I had an appointment for an estimate she tossed a clipboard upon the counter and said "Have a seat and fill this out." Yes, tossed. A few days later I got a second estimate done elsewhere which came to $50 cheaper than Gerber. However there was a longer waiting list at the other shop, so I called Gerber to ask if they would match the price. Allison immediately said no and chuckled as though my question was silly. I had to ask twice, just to confirm I was hearing correctly. This was a $4,000 repair job being offered to them, and they lost it over $50. I went with the other body shop, excellent service, satisfactory work. I later found out that Allison has worked at other places in the area and been fired for being rude to customers. It's a wonder Gerber in Cary stays in business!
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I was so happy with the service I received. Other companies insisted that my tile people come and trim the tile and I would have to put a big frame …