I ordered 7 raseberry bushes and two blueberry bushes. They shipped within 2 days of the order and I Got them in one day. The blueberry bushes are growing great, but I had a couple of the raseberry bushes not take. I called them back and spoke to Mr. Jay and explained the situation to him. He was more then willing to help and he sent new bushes back out to me. It is hard to get service like that anymore. I have been unsure about other problems with plants That I own, and I have emailed pics to Mr Jay and he has always looked at them and told me what was wrong and what I needed to do to address the problem. This is a great company and I encourage the each of you to buy from them.