Cartersville Ace Hardware
924 West Ave, Cartersville, GA 30120
I am absolutely astounded at the rudeness of the owner and inefficiency of the employees as this store. Upon advice of Ace Hardware Comp[laint Center I contacted them to discuss the situation above and they falsely claimed that I was refunded in cash. Person who checked the blower in was at lunch when I went back and they could not reach her by phone. They refused to refund the $35.00. I contacted the complaint center who said it was not that store's policy to refund diagnostic fee and when I said there was no diagnostic done be a mechanic they told me to contact the store manager. I called today and the extremely rude owner insisted that they had refunded me in cash which is absolutely not what happened and I was just an unhappy person. Wow, just shocked, absolutely shocked at the worst customer service ever. Have they changed owners recently? I have brought small engine repairs in to them in the past and never had an issue.