I purchased a pillow top queen mattress with a low box spring and two twin mattresses. It's been over two months and I have not received the low box spring mattress. Now, I am paying for an incomplete order. Carson City Mattress Outlet keeps promising to order and deliver low box spring but as of this date has not done so. I got the finance company involved and Carson City Mattress Outlet was to void and reissue another contract. However, after Mat informed the owner that their commission was going to be taken away and reissued with the new contract, the owner refused to reissue another contract because he did not want the money to be taken away. The finance and myself keeps calling them but they don't answer their phone. Going by the store is hit and miss as they are not always in the store. I am getting the Better Business Bureau involved and if no new contract is issued will be seeking legal recourse.
Shop owner takes his time to get you in the right fit for comfort and does it in a way that is also comfortable with your budget. They aren't focused on th sale or making money they are focused on a positive customer experience. Highly recommend checking this place out for all your furniture and bedding needs
High Quality Low Prices!!!! Free Delivery to the Carson City area!! Same Day If possible... Focus on customer service
the pillow top bed we bought from sams is the most comfortable bed I've ever slept on ! I have to be reminded that it's time to get up, I'm enjoying it so much, I don't want to get out of it !!!
Pushy service, over priced mattresses, took forever for me to recieve my delivery from them. I wouldn't recommend this store to anyone. I felt rushed about making a decision and I rather take my time when spending that amount of money.