I have been doing laundry here for over 6 months. But my last visit, I set my washes on hot as my dog had been ill on my blankets. After spending $18 on 5 washes, I put my hand in to see how hot the water was Ice cold water was in all the machines. I asked attendant why? She said they were having problems with their hot water heater. I asked her why we weren't told that before spending our money. She said it was intermittent. She offered to wash my clothes free again in cold water. I asked for the name of the owner and she refused to give it. She also said she doesn't mind doing her laundry in cold water. Doesn't sound intermittent to me She told me not to tell the other people in there at the same time about the water temperature. Don't rile them up is what she said. So if you wonder why your clothes don't look clean, check the temperature of the water next time you're there. I won't be using this laundromat again as I consider it illegal to not tell you the water is freezing.