There comes a time in life as our parents become older and vulnerable when we need to find professionals to help care for them. In my case I had to choose a place for my Mom's care, I chose wrong. My Mom had been in the hospital for 5 weeks and needed a higher level of care due to an open wound. She came here weak and helpless. The wound care at this facility seemed to be good however the other aspects of her care here were abysmal. They did not evaluate her to allow her out of bed for 6 days so she was made to stay in the bed getting weaker and weaker. Mom tried to get up multiple times and says someone pushed her trying to get her back in the bed. She was only evaluated after we called for a meeting with the CEO and Director. Mom said she felt like she was in prison. She was not eating and they did not document it accurately, we were told they did not like to document a patient not eating so they would put that they ate 20-30% of the meal. They left her meds in her room instead of insuring she took them and she was not taking them. They only provided a phone in her room once we contacted the Director. Someone stole her ipad on day 5 and they basically told us they would do nothing and that we should not have brought it to her, what? My Mom was here 10 days and I had her transferred. She is doing much better at a more caring facility.
They really need a lesson on how to talk to customers and return phone calls. I've been with state farm 11 years and after changing to this agent, I'm really considering my loyality to SF.