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Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Payment method
visa, mastercard
Neighborhoods
Trinity Mills, Central Carrollton
Category

Reviews

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AM
Annette M.

05/27/2016

Overall
Professionalism

LOCAL OFFICE was LATE, MANAGER UNBELIEVABLY RUDE

When I called to speak to the manager (Janet) and let her know that I would not be in need of her services any longer because her employee was 15 mins late, I was met with an attitude. I told her that the intake specialist had not sent me an email expressing the time, date and amount that I needed to pay to which I was met with "That's the home office, not my office". I never received the courtesy call that I was promised to confirm my appointment for the next day. My time window changed twice and I did not receive a courtesy call from the manager or one from the cleaning person when they were 15 mins late. I called and was told by the MANAGER (Janet) that "we don't have a contract", "The price is already locked in" and that she was "Trying to do me a favor by squeezing me in today" (If she didn't have the time, don't book me for that date). ALL OF THIS WITH AN ATTITUDE! Hands-down the MOST HORRIFIC CUSTOMER EXPERIENCE I HAVE EVER HAD.

Details

Phone: (972) 466-1899

Address: 2501 N Josey Ln Ste 112, Carrollton, TX 75006

Website: http://www.maidpro.com/plano

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