2225 Parker Rd, Carrollton, TX 75010
|Mon - Sun:|
Phone: (972) 395-7618
Phone: (972) 492-4844
Primary Phone: (972) 492-4768
Carrollton Springs Llc
By Appointment Only: No
Services: Mental Health Services
The facility and furnishings are generally clean, modern, fairly comfortable and pleasant. Most accommodations are two patients per room. There are very restrictive rules and procedures. Outside food, snacks or drinks are not allowed. Many possessions will be withheld until release.
Cell phones are not allowed. Phone calls are allowed only at certain times. Lights-out (bedtime) is usually 10:30 pm.
Smoking is allowed only outdoors, regardless of temperature, just five times a day and at designated times. Food is quite good, but meals are at designated times. Patients often have to wait awhile at locked doors to pass from one area to another within the facility.
Hot water, at least in part of the facility, seems unavailable at the bathrooms sinks. Water remains cold. And the only source for warm water is from the showers and may be captured in a styrofoam cup.
Facility was maintained at approximately 62 degrees during the month of January 2014, which in my case required wearing a coat or jacket most of the time. It is claimed that low temperature keeps germs in check. Warm clothing recommended.
Some of the support staff are part-time employees. Repeated requests for supplies (such as ice, coffee, snacks, etc.) may go ignored for hours.
Most of the doctors, therapists and nurses are quite helpful and seem competent, but mistakes regarding medications and care are made. Patients should remain very vigilant regarding all medical care, required medications and treatments.
Pencils, ink pens, toothpicks, belts, shoelaces, most jewelry, ties in clothing (such as sweatpants), perfumes or cologne, razor blades (including triple-blade disposables, etc.), most anything containing any alcohol, hairsprays, nail clippers and anything sharp are not allowed. Shaving is allowed, only by request and under supervision. Bed-checks are conducted every 15 minutes all night, possibly disturbing sleep.
Hospital's Web site does not list restricted items and supplies as of January 2014. Nor does it explain all restrictive rules and procedures.