904 S Park St, Carrollton, GA 30117
(866) 547-0011Add Hours
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While the food is usually great (and tonight was no difference, mind you) the service I just received was absolutely horrible. The speaker experience was what you'd expect from a busy drive-thru at midnight, but it wasn't until I reached the window when things went south.
I usually get two cook-out trays, one for my brother and one for I, and we "huge" size our drinks. The price always comes out to be a tidy $11.11. Tonight, it came out to be $11.43. When I reached the window, I asked the attendant to break down the prices for me, and she tells me along the lines of "Oh, I had already sent the order through when you asked for the drinks to be up-sized, so I did what my manager asked me to do and added something on there for the charge."
Excuse me? Your manager asked you to take MORE money from people if they didn't ask for upsizes on time for you? When I asked why she couldn't just change it, she told me that she could not edit what was already sent through, and that that was my price. Really? We're not in the stone age here. If your software that you're running doesn't allow you to edit an order, you can't just cancel it and charge it correctly? You're instead going to take more money from people because they asked four or five seconds later for something?
Afterwards, I was offered no apology, nor any sort of comeuppance for the price difference. If you charged me more than I usually pay, what did you charge me for exactly? Where is this item you just charged me for? Why do I not have that as well, if you're taking more of my money?
In the end, yeah, its a charge of $0.32 extra, but if this is happening to more people, that's appalling, shameful, and shady practice that I do not expect to find out about from a restaurant like Cook-out.