I work for Olive Grove. With any project, when a client provides a deposit we start working on their projects immediately even though the early phases may seem non-tangible. By the point they've made their deposit we typically have spent an hour or more with the client talking about the project (which we normally charge $75 for if we don't move forward with the project as a consultation fee). Once the deposit is made we are preparing base drawings, setting up the job files, and starting the design work. There are countless hours spent on a project before a design is delivered. It is rare that a client backs out after a deposit has been made, but if they do we will assess the time and costs that have been applied to the project and determine a fair and appropriate compensation for our time and commitment to that point. (and it's always much lower than what it should be in reality). We strongly believe in treating all customers fairly and expect the same treatment of our company and staff.
I have worked with Sam Zeitoun several times and have had Oliver Grove do work for us a couple times and am embarking on a new project for this year and probably next year. Gabbi is a fine landscaper architect and her ideas and plans are great, Sam is always looking our for the customer in terms of costs and has great ideas to help the plan. Both are very good and easy to work with. I have been super impressed with both and the results or their work is fabulous. Could no pick a better service to work with and to turn your dream landscape into reality. Well done.
I am happy with my experience as there were no surprises, good communication, good pricing and beautiful result. I mainly want to respond to the previous review. If you give a deposit it represents a commitment. I would consider it honorable if any part of it was returned. How could there have been no service if there was a resultant deposit?