This was my worst laser hair removal experience ever! Purchased 6 treatments and had no results. I had seen good laser hair removal removal results with another spa called Sonalaser, but not with BB Design. I told Bonnie I was unhappy with having zero results and the only solution she had was to purchase more treatments. She told me it was my ethnic background (I am a tan white person) and not her machine. I regret wasting my time and money with someone who does not follow through with her services.
4400 Weston Pointe Dr Ste 130Zionsville, IN 46077
From Business: Welcome to The Woodhouse Day Spa - Zionsville, Indiana Voted Best Day Spa in Zionsville, Hamilton County, American Spa Magazine and Day Spa Magazine. We would lik…
11501 Geist Pavilion Dr Ste 118Fishers, IN 46037
From Business: Experience a tranquil, transformational environmentWe invite you to experience The Woodhouse Day Spa. A tranquil, transformational environment that's both memorab…
47 S Elm StZionsville, IN 46077
From Business: Sundance has been in downtown Zionsville since 1997. Sally and Pete wanted to create an atmosphere of fun and relaxation right in the middle of such a family orie…
600 E Carmel Dr Ste 247Carmel, IN 46032
From Business: I now proudly serve the Indianapolis and surrounding areas with Therapeutic Massage. I've been doing massage for 4 years now being in all different fields from da…
More than willing to make you wait for periods of time, but if you are 10 minutes late they will cancel your appointment.
I have been a member of Massage Envy since 2010. I have enjoyed almost every massage that I have ever had. Sadly though on Friday, December 18th, I had an appointment with Diana at the Carmel (Greyhound Pass) location. I have never met a massage therapist that was so abrasive and unprofessional until this woman. Diana is not punctual. My appointment was at 5:30 PM, she did not come and get me until 5:38 PM. After the initial consultation, she left the room at 5:40 PM and then did not return to the massage therapy room until 5:47 PM. Seven minutes to return!!! I was on the massage table ready for her return within two minutes!!! She proceed to complain that I was getting the aroma therapy and the sugar foot scrub done at the same time. She did not have the towels ready for the sugar foot scrub and proceeded to imply that it was my fault. How can it be the client’s fault? Since I waited an extra eight (8) minutes, you should have had everything ready for your next client. I even asked her if she had a client before me and if that person caused her to be running late. She did not respond to this query.Also, prior to the massage (during the consultation), I advised Diana that my right foot was causing me issues and that I wanted extra attention there. I also advised that I’m a very ticklish person and my left foot makes me laugh. She proceed to explain some weird “yin and yang theory” which had no relevance to my reasoning for being ticklish. I’m NOT ticklish because I’m in pain or have an ache there or even with the other foot. I’m ticklish because that’s the way God made me.On my paperwork, I indicated that I wanted medium to deep pressure. She proceed to apply extremely firm pressure without even asking me if this is “too deep”. After a minute, I advised her that it was too firm for me. Her response instead of saying, “Oh, I’m sorry. Let me adjust my pressure.” was to hardly touch me at all. At this point, I was getting pretty upset with the appointment and could tell that she was not a good fit for me.I originally had an hour and thirty minute massage with HER!!! I quickly advised her that I would prefer having only a sixty minute massage. Instead of offering to comply or realize that she was doing something WRONG, she informed me that she could no longer work on me. She ran out the door without advising me if another massage therapist would be in or not.I proceeded to the receptionist desk after dressing. The receptionist, Kaitlyn, was not aware of what happened. I informed her of the situation immediately. I asked her if Jennifer, the manager, was available. Jennifer had already left for the day. Several other massage therapists were aware of what was going on at that point. We were discussing the situation when all of a sudden Diana walks quickly by all of this. She does not give a further explanation for her own actions nor does she speak to anyone. She proceeds to exit the salon without an apology or explanation. Eventually, the manager is aware of the situation and we discuss a resolution to the problem. Overall, the manager, the receptionist, and two of the three massage therapists corrected the WRONG done by DIANA!!!If you are considering going to the Carmel location, please DO NOT ask for DIANA!!! Even though this happened, I would still recommend this location based upon the manager’s quick response to resolve the situation and the other two massage therapists’ professionalism in handling my concerns in the manager’s absence (John and Emily).
It was terrible service and maybe even worst customer serive. To top it all of after the bad serive they tell you that you can't cancel your membership until you've had it for a month. DO NOT GO HERE
Got my nails done here and when I walked in the door I was greeted immediately. I like how after everything the did they asked if I liked it and I like how clean the shop is as well. The butterfly chairs are pretty cute too. I will be coming back.
I really enjoy getting my nails done at this nail salon. Everyone is really nice and you can tell they care about that they are doing. I like the fact that they have plastic liners in the pedicure tubs and every time I'm there I notice they always clean after each person. I will keep coming back. I like how clean the shop is and I love the work they do. Im one fully satisfied customer.
They give great massages, but they cut your time short for a hour massage they stop 15 minutes early. Plus they keep stopping to get lotion which I think it needs to be closer to get to.
Needs to take credit cards. I've never been to a place that doesn't
I consistenly come back here from now and then because other place i visited in indy not compare .i went here the other day with family abd friends to get our nails done for the wedding . The service was great they are very on time for all of us . We dont have to wait like the other nails shops when we make appoiment . We all happy with their fantastic ped .i"m glad to bring family and friends came to the right one . I never go anywhere els . My mom keep telling me she love her gel mani so much . So everyone i bring in they all happy with your shop so i decide give your guys 5 start and will telling everyone about your shop ....
I got a mani/pedi here and was very dissatisfied. They did not work on my feet for very long at all and barely even used the pumice stone. When they were finished, I had nail polish smeared on the tops of my toes and my feet were dry and rough. My manicure was even worse of an experience. My nails were not even filed properly. I had jagged edges sticking up on at least 2 nails and a hair dried into another nail. They did not work on my cuticles at all. They only did a quick coat of polish, which left my nail color see through. I definitely felt like this was a complete waste of time and money. I ended up going to a different nail salon to get another mani/pedi.Besides all this, the customer service was not very good. It took a while for them to even greet me, then I sat at the pedicure chair for what seemed like an eternity. After my pedicure, they just walked away and left me sitting for 10-15 minutes before they came back to do my polish. They answer phone calls in the middle of the services and just don't seem to generally care about being polite.