I have been a member of Massage Envy since 2010. I have enjoyed almost every massage that I have ever had. Sadly though on Friday, December 18th, I had an appointment with Diana at the Carmel (Greyhound Pass) location. I have never met a massage therapist that was so abrasive and unprofessional until this woman. Diana is not punctual. My appointment was at 5:30 PM, she did not come and get me until 5:38 PM. After the initial consultation, she left the room at 5:40 PM and then did not return to the massage therapy room until 5:47 PM. Seven minutes to return!!! I was on the massage table ready for her return within two minutes!!! She proceed to complain that I was getting the aroma therapy and the sugar foot scrub done at the same time. She did not have the towels ready for the sugar foot scrub and proceeded to imply that it was my fault. How can it be the client’s fault? Since I waited an extra eight (8) minutes, you should have had everything ready for your next client. I even asked her if she had a client before me and if that person caused her to be running late. She did not respond to this query.Also, prior to the massage (during the consultation), I advised Diana that my right foot was causing me issues and that I wanted extra attention there. I also advised that I’m a very ticklish person and my left foot makes me laugh. She proceed to explain some weird “yin and yang theory” which had no relevance to my reasoning for being ticklish. I’m NOT ticklish because I’m in pain or have an ache there or even with the other foot. I’m ticklish because that’s the way God made me.On my paperwork, I indicated that I wanted medium to deep pressure. She proceed to apply extremely firm pressure without even asking me if this is “too deep”. After a minute, I advised her that it was too firm for me. Her response instead of saying, “Oh, I’m sorry. Let me adjust my pressure.” was to hardly touch me at all. At this point, I was getting pretty upset with the appointment and could tell that she was not a good fit for me.I originally had an hour and thirty minute massage with HER!!! I quickly advised her that I would prefer having only a sixty minute massage. Instead of offering to comply or realize that she was doing something WRONG, she informed me that she could no longer work on me. She ran out the door without advising me if another massage therapist would be in or not.I proceeded to the receptionist desk after dressing. The receptionist, Kaitlyn, was not aware of what happened. I informed her of the situation immediately. I asked her if Jennifer, the manager, was available. Jennifer had already left for the day. Several other massage therapists were aware of what was going on at that point. We were discussing the situation when all of a sudden Diana walks quickly by all of this. She does not give a further explanation for her own actions nor does she speak to anyone. She proceeds to exit the salon without an apology or explanation. Eventually, the manager is aware of the situation and we discuss a resolution to the problem. Overall, the manager, the receptionist, and two of the three massage therapists corrected the WRONG done by DIANA!!!If you are considering going to the Carmel location, please DO NOT ask for DIANA!!! Even though this happened, I would still recommend this location based upon the manager’s quick response to resolve the situation and the other two massage therapists’ professionalism in handling my concerns in the manager’s absence (John and Emily).
I have a facial once a month with Sherri of SCSC. She is the best! She always asks how are I am feeling and what is important in the treatment I…
This was my worst laser hair removal experience ever! Purchased 6 treatments and had no results. I had seen good laser hair removal removal results …
14405 Clay Terrace BlvdCarmel, IN 46032
From Business: Hand and Stone offers professional Massage, Facial and Hair Removal services tailored to your individual needs. We are open seven days a week with extended hours …
It was terrible service and maybe even worst customer serive. To top it all of after the bad serive they tell you that you can't cancel your membership until you've had it for a month. DO NOT GO HERE
They give great massages, but they cut your time short for a hour massage they stop 15 minutes early. Plus they keep stopping to get lotion which I think it needs to be closer to get to.
Do NOT buy a voucher to Renew Cosmetic Spa for six laser hair treatments! Their "treatments" do not work and they will not honor their guarantee! Avoid at all costs!
I have been going to this location of Massage Envy ever since I received a gift certificate for my birthday. I have a lot to compare it with as I have been getting regular massages for years. I was very skeptical before my first visit thinking that a chain could not offer the professional therapeutic value of private practitioners. Wrong! This Massage Envy has surpassed my expectations. Plus, the service and perks (30 free minutes on your birthday) have been outstanding at the 106 street location.
The best massage I have ever had! Their male massusts were strong but gentle. They kneaded my back like it was bread! I will recommend this place to everyone I know! It is also super close to my house so that would be another reason why I would recommend it to people in my area. If anyone needs any gift ideas...you know what to get me!
I have a facial once a month with Sherri of SCSC. She is the best! She always asks how are I am feeling and what is important in the treatment I receive with each visit. Sometimes I want a facial that includes a lot of relaxation and sometimes I want a more intensive treatment. She always delivers and my skin feels wonderful. Also,she is also the most honest person. If there is something she feels she can't address she says so instead of selling me something that won't work. She folllows up with referrals to people who can help. That, to me, is the true sign of a professional!
Sherri Clark is my favorite esthetician. Every visit with Sherri is a pleasant & relaxing experience. She takes the time to make a thorough assessment and give you the appropriate treatment.Take time out of your busy schedule and set up an appointment with Sherri.