Sherlock Bones Animal Hospital
1610 E 116th St, Carmel, IN 46032
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I tried this vet clinic as my current vet was 30 minutes away and I wanted to find another place closer to home. Initially, I was very happy with the service. They get you in the door with a free exam but I have found that after that, it really felt like a money grab.
This place is overpriced. The ran extra and unauthorized tests to run up the bill. I had exams where the doctor didn't note what we talked about then forgot. I sent previous veterinary records the vet didn't even review. Although customer service was good during my initial visits, the last year the front office staff was rude and not helpful. Nobody ever called with lab results, I had to call them.
When I see inconsistencies, I am suspicious and this place is real good with marketing and putting on a front but I saw red flags.....
Like including the lack of attention to detail such as no notes about the meds my dog was on during the January exam-no calls about results of blood work-and lack of helpfulness that make me not trust this place. Where there is smoke,there is fire and with the lack of attention to detail on record keeping and dishonesty, no way would I trust my dog there-they simply don't put the dogs first and are in it for the money.
I would highly recommend Sherlock Bones Animal Hospital to anyone with a pet. My pets have many health issues and I have taken them to a few other animal hospitals around Hamilton county but Sherlock Bones was the only one who diagnosed them correctly and gave them the right treatment. They are always kind and compassionate to me and my pets. The staff there always gives you a reason why they are doing something unlike many hospitals who just proceed with treatment without really describing to you why they're doing it. I will continue to take all my pets to Sherlock Bones and recommend them to everyone I know!
I've been a loyal customer for several years. I was normally happy with the service. This last time I went, the doctor and the tech were both RUDE. I've never been treated like that ever. I wasn't being rude to start it. They over charged me for everything. I called other vets and compared prices and every place came out cheaper. As I was leaving with my dog, the rude tech came out and said that we should really buy some house spray for fleas. And I told her not today because I just spent 200 dollars. And they tried to get me to buy several other things. If your not rich, don't go here. They say that their examination fee is lower than anywhere else, this is true, BUT their is an environmental fee of like 8 dollars which makes it just as much as every where else. And the other vets said they don't charge this fee. These people want your money! For 200 dollars and pure rudeness, my dog was there for 20 minutes