Sears Parts & Repair Center

Tech was very knowledgeable, curteous and quick in assessing my problem with my washer.

Great customer service!

The technician had tilted my washing machine when I started to check on his progress. He was using a small, wet gold color towel to mop up any drips. He pulled 3 rusty bobby pins out of a pipe in the bottom front of the machine. The machine no longer creates a puddle on the floor. But I was dismayed to notice a few days later that the washcloth which matches my set of towels in the bathroom right next to the laundry was missing. I believe in my heart of hearts that the technician used it while repairing my machine. So sad.

We have a Sears maintenance agreement for 6 of our appliances. We have a preventive maintenance check each year. We usually have the same technicians, and each time they have been courteous, neat, knowledgeable, and informative. They give us advice on any changes we may need to make in prolonging the life of our appliances, some of which are now quite old. However, they are working like new due to the care they receive from Sears. We really appreciate that Sears sent out two technicians at the same time to expedite the whole process. Thank you!

Stephen the tech was very professional and very thorough.
He answered all my questions
and was very polite. I was very
pleased with the service.

Great service. Quick response and friendly technicians. The first tech came and located the problem on my GE washer, ordered the parts. The second tech came to do the work a few days after I received the part. Was one of the best service call experiences I have had.

When our Sears Kenmore water heater started leaking and stopped working and under warranty, Sears has a strange way of attending to you. They first send a technician (4 hr window) who only diagnoses and not fix anything and charge you $79 for that visit. 2 weeks later, they send another plumber with a new water heater on a different day (again another 4 hr window) to install a new water heater for which you have to pay installation labor charges again. Can they not combine this effort and make it easier for the customer who has to take time off twice from work two times with a 4 hr window timeframe.

This is the first problem I've had with my Kenmore front-loading washer, and it's 14 years old! That, in itself, is amazing to me! Our window of time was 8:00am - 12:00pm. The tech called around 9:00am and was here shortly thereafter. He diagnosed the problem quickly, had the necessary part on his truck and was in and out lickety-split. He left us a bag of Tide Pods and a container of Downey Unstoppables. I loved being able to pay with my debit card and get a printed receipt, too. Thank you. Sears, for your kind and knowledgeable repairman. I regret I can't remember his name but I'm sure you can find it on the paperwork somewhere.

I placed a call through Sears to have the washing machine repaired because the drum would not rotate during the spin cycle even though the motor was running. The Tch showed up the the next day and essesed that it was a coupling that needed to be replaced. We authorized the repair even though the repair cost seemed more than it should have cost for just a small part to be replaced. The $79 just for showing up charge plus the additional cost to replace the item was $195 and that is a lot for an elderly lady living on SS, so I was not happy about that and will seek other options in the future that may cost less.

The technician was prompt, friendly and courteous. He investigated the problem with our freezer and gave an estimate for repairs. Given the age of the freezer, we chose not to do the repair since it would be cheaper to replace it than repair it.

We have always had the best service when needing Sears. Thursday, Michael, repaired our soft water system and he is absolutely outstanding. No one better. You are to be commended for having such outstanding employees that do such a great job.