WORST EXPERIENCE EVER! I called Sliderman weeks ago because they claim to be the best. The opposite is the case. I asked them how much the work cost and they asked ME if I do measurements and tell them all details. It seemed odd that a customer does the measurements. I'm an Architect so I know how to do it. I talked to Kelly, one of the owners and gave her all the details accurately. She gave me a price that was high but unfortunately I trusted her, accepted weeks to wait. Turned out when they finally came they gave me a price of DOUBLE than what Kelly told me . We talked back and forth over an hour. They initially claimed it was much more work because there were 2 brackets that needed to be removed. Sliderman's POOR attempt to pull off more money was so annoying - I simply took the brackets off myself, it took me 10 seconds. Afterwards they still wanted that high price. The guys asked me to talk to Kelly again, she asked me to hand them the phone again and when they gave me the phone back she had already hung up. I STILL didn't know the right price so I had to call her again but she didn't know the price either so I had to interview the workers again. I NEVER HAD SUCH AN AWFUL AND UNPROFESSIONAL EXPERIENCE! I told Kelly that our family gets together for Christmas in a few days and I waited for Sliderman for many weeks and now they almost force me to pay their high demand-twice the price from what I was being told! I felt they took advantage of my situation. I understand if there are certain price discrepancies but TWICE THE PRICE? After almost 1.5 hours they left and hadn't done anything. With all that unprofessional rude behavior Kelly even was OK that I would express my dissapointment by writing appropriate reviews. She didn't even care because they have enough business. I feel so sorry for all the customers who do NOT have the technical expertise I have and WILL feel ripped off by this UNPROFESSIONAL and RUDE behavior.
We had a total of four doors redone with new and extra slider installation. We also chose to replace some handles and extra hardware. There was no pressure to purchase anything extra! The work was excellent, the workers (Jose and Jose B) were very professional, knowledgable, and personable. Highly recommend this company!
Totally satisfied with the work. These guys did a wonderful job with the installation of my garage screen and garage door opener. I couldn't ask for a better experience. They also answered all my follow-up questions and even stopped by to find out if I had any concerns or questions. Great company and Wade is the best!
Showed up early and started right into replacing the broken torsion spring. Took no time at all. He checked the entire operation of all door parts and tightened and tweaked what was needed. The charge for repair was extremely fair and surprised me at how low it was compared to other companies. Very professional and informative. I completely recommend On Track Doors.
They did a great job, came at scheduled time, fixed my door quickly and even swept out my garage afterward (their policy). Would definitely use them again.
Showed up on time and did a great job. I thought it was cool they had the part on the truck. Would recommend them, what a great company.