Based on the recommendation of a member of our church, I contacted Tru-Clean Carpet & Tile Care to provide an estimate on cleaning the carpeting and tile in our home. My husband and I have 5 children and 3 inside dogs and it had been over two years since we had our carpets cleaned. We needed someone reliable, honest and who knows what they are doing. We scheduled an appointment with Tru-Clean and the owner came to our home to evaluate our tile and carpeting and then took the time out to sit down with me, explain their processes, and let me know what to expect when they were finished. He explained that they are an environmentally friendly company (which is a plus in my book) and donate a portion of each and every cleaning job to the ASPCA (The American Society for the Prevention of Cruelty to Animals). Because they are a family owned company, coupled with the owners professionalism and the fact that their technicians are certified, we gave them the job. Long story short, WOW! Not only did they live up to their promises, our flooring (tile and carpeting) looks FANTASTIC! Stains that I thought would not come out of our carpeting because of our pets or kid accidents, disappeared. The technicians treated our home with respect and our kids "digged them too!" :-) Tru-Clean Carpet & Tile Care did an outstanding job and we have no problem providing this testimonal.
2810 SW Embers Tercape coral, FL 33991
Great customer service, excellent work on my pet stained carpeting! I highly recommend, and would use over and over again.
Finally a service company who does what they say they're going to do, shows up on time and really delivers customer service! Prior to chosing Tru-Clean Carpet & Tile Care to clean our carpets and tile, I contacted three different company's to come to my home to provide an exact quote for the cleaning. One of the company's never showed up, the second company, a national franchise was over an hour late and when they did show up, I was greeted "by a kid" who had no idea what he was talking about and then Tru-Clean. I contracted Tru-Clean to clean our carpets and tile and the bottom line is I am one very satisfied customer! They arrived on time and did exactly what they said they would do. In addition to the carpet cleaning, I had them remove a couple of Kool-Aid stains and pet accidents and my carpets look and smell great. They cleaned and sealed our tile and boy does it look good. Thanks for a job well done fellas. I will recommend your services to my friends, fellow co-workers at the Sheriffs Dept and family.
I contracted with Tru-Clean Carpet and Tile Care to clean the carpeting in our day care center and to disinfect the cots our children sleep on. As you can imagine, our carpeting acts as a repository for every little spill our little one's make and the spots range ffrom spilled chocolate, throw-up, a mixture of spilt drinks, etc. We contacted Tru-Clean based on the recommendation of a parent who's child attends our academy. The parent stated that she recommends Tru-Clean to her clients so we felt comfortable in using their services. On the day of our schedules cleaning, the company sent three technicians who were professional, polite and really had their "act together." They cleaned all of our carpeted areas and removed stains that were left behind by previous cleaners. They also cleaned our childrens mats and cots and they look amazing. Since our first experience with this company, we utilize their services every 8 weeks and are very satisfied with their services and their team members. Very professional!
I just want to compliment your company and staff for saving me a couple thousand dollars in re-carpeting expenses. I purchased a home in March and was told by a carpet dealer that the carpeting in the home would need to be replaced as it couldn't be cleaned. Wanting a second opinion I contacted your company and the owner visited my home and assured me that the carpeting had years of life left in it and guaranteed me that your company could clean my carpets and make them look good. True to your owners word, your staff was professional in every aspect and left my carpets looking wonderful and clean and I am one happy camper. As a widow I am use to companies trying to take advantage of me and I'm glad I found your company. Because of your efforts, after subtracting the cost of cleaning, you saved me $2016.59. Thank you for your honesty, ethics and wonderful technicians.
Last week a painting contractor we hired to paint our walls spilled approximately a quart of ceiling paint on our Oriental rug and to say that we were disappointed is an understatement. This rug has been in our family for more than 80 years and we were horrified that the rug appeared destroyed. We contacted an Oriental rug shop in Naples and they recommended that we contact Tru-Clean Carpet and Tile Care in an attempt to save our rug. We contacted Tru-Clean and within 0ne hour they came to our home, retrieved the rug and within one week returned our rug clean AND paint free! From heartache to one very satisfied customer, we HIGHLY recommend Tru-Clean Carpet and Tile Care. They were professional, honest and did an outstanding job in restoring our rug.
FINALLY... A company who does what they say they are going to do and do what they say. I have lived in my home for over 10 years and each year I've had my carpets and tile cleaned and have never been satisfied. Seems like every carpet cleaning company wants to rush in, add on extra services to pad the bill and then do a substandard job. I called Tru-Clean Carpet & Tile Care based on my neighbors recommendation and couldn't be happier. They took the time out to explain how they were going to clean my carpet and tile, provided me with a written quote and showed up on time to perform the cleaning. They did excellent work and my carpeting and grout lines have never looked better. I can't stop recommending their services to my friends and family.
Just a quick note to recognize Tru Clean Carpet and Tile Care for the exceptional service they performed at our home this morning. My husband and I recently purchased a home in Fort Myers and the grout and tile looked like it had never been cleaned. We contacted Tru Clean based on a recommendation from a member of our church and scheduled a cleaning and sealing of our grout and tile. The service technicians were very polite and knowledgeable and when they finished our floors look brand new! We are very happy with our "new floors" and can't recommend their services enough. David & Elizabeth Newsome
Ed Riley (Owner) is an knowledgable, experienced professional. He was on time with a fair price and did an excellent job! I highly recommend him!
Great customer service, excellent work on my pet stained carpeting! I highly recommend, and would use over and over again.
Mistakes happen, and when it comes to owning a carpet or rug, mistakes usually mean stains. The plush softness of carpet and rugs comes with a price: the time and care required to clean them. Cleaning your carpet or rugs can require some extra work and special techniques that differ from typical hardwood or tile floors. In some cases, you may even need to hire a professional to get the best results.
For minor stains or routine cleaning, it's possible to effectively treat a carpet or rug yourself. If a thorough vacuuming doesn't get rid of dirt in certain areas, here's how to tackle them on your own.
A number of liquids can stain carpet or rug materials, including wine, coffee, nail polish, or blood, to name a few. Depending on what caused the stain, the carpet or rug's material, and how long it's been there, you may need to use different techniques or cleaning supplies to get rid of it. In general, though, keep the following ground rules in mind for stain removal:
- Apply a cleaning solvent directly on the stain, if needed, and allow it to soak in for a few seconds.
- Use a damp cloth to blot the spot. Don't scrub or apply too much pressure, as this might only further embed the stain into the carpet or rug.
- Rinse the cloth and continue blotting until the stain is removed.
Take these steps to remove a stain as soon as possible to prevent drying.
Some stains may come out with little more than water or a mild soap. More serious stains may require a solvent to make removal easier. The best solvent to use depends on what caused the stain.
-Water-soluble stains: These include berries, cola, food dye, jelly, mud, washable ink, or wet paint. Mix a solution of 1/4-teaspoon nonbleach detergent (or white vinegar) with 32 ounces of water.
-Dark water-soluble stains: Chocolate, coffee, mustard, tea, wine, and bodily fluids often stain much more readily than other water-soluble materials and need a different solvent. Use 1 tablespoon of ammonia mixed in 1 cup of water first. If this doesn't work, try combining one part chlorine bleach with five parts water. These solvents may remove color from certain fabrics like wool, so check with the manufacturer for the best cleaning method.
-Oils and waxes: This would include glue, gum, nail polish, and cigarette residue. The best way to clean each of these varies - some may need to be simply scraped off or, if possible, frozen to make it brittle and then chipped away. Most glue can be dissolved and removed using a solvent like rubbing alcohol. Nail polish may also be dissolved using rubbing alcohol or with nail polish remover containing acetone.
Why You Should Hire a Carpet Cleaner Service
Unfortunately, some stains may prove difficult to remove using household products. In any case, vacuuming and spot cleaning may not be enough to get your carpet or rug looking like new again. That's why many homeowners opt to hire a professional carpet cleaning service on a regular basis, around once every 12 to 18 months.
When it comes to heavy-duty carpet cleaning, you have many options to pick from. The two most common methods for cleaning carpets are steam cleaning and dry cleaning.
Steam Cleaning Carpets
Steam cleaning is a common method for professional carpet cleaning, but the name is somewhat misleading. Steam-cleaning services use machines that utilize hot (but not boiling) water in combination with a vacuum. The water is heated inside the machine and sometimes mixed with detergent before being sprayed directly onto the carpet. At the same time, a vacuum sucks up the water almost immediately after hitting the fabric. The hot water extracts far more dirt and stains than would be possible by hand.
Cleaning machines using hot water extraction can be purchased or rented for home use, but they aren't always as powerful as what professional cleaning services use. Improperly drying the carpet may also cause bacteria or mold growth. Professional cleaners also employ a number of other methods to pre-treat the carpet and ensure adequate drying. For these reasons, professional carpet cleaning may be preferable to do-it-yourself methods.
Carpets or rugs can also be thoroughly cleaned using a dry-cleaning method. As the name suggests, there is much less water involved in dry cleaning, which means the carpet can be ready to use in less time. Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.
What to Ask a Professional Service
Before choosing a professional carpet cleaning service, make sure you will be getting what you paid for by asking the right questions and doing your homework.
Decide Which Method to Use
Again, there are pros and cons involved in using a hot-water-based cleaning service or dry cleaning. Take into consideration not only cost, but how long the process will take from start to finish, including drying time. Also take note of the material your carpet is made from, and consult the manufacturer if possible to learn about the best ways to clean it. If you or your family is sensitive to any chemicals, be sure to keep this in mind and ask about what chemicals are used.
Research Online or in Person
You can find reviews of most professional carpet-cleaning services online, as well as information about a company's specific process, the chemicals used, and cost. It's also wise to ask friends and family members about services they've used in the past to get a recommendation. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them.
Ask About Employees and Services Offered
Carpet cleaning services will be entering your home, potentially while you aren't there, so you want to feel comfortable with the business you trust with this responsibility. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
Getting a Quote
If you've found a carpet-cleaning service you can trust, ask to get a quote. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. It's also common for businesses to sell customers on products and services they don't need. Don't hesitate to ask questions if any detail about the quote is unclear.
Choosing a Carpet Cleaner
If you instead want to rent or buy a carpet-cleaning machine to use yourself, you have many options to pick from.
Since heavy-duty carpet cleaning isn't a frequent activity for most homeowners, many choose to simply rent one of these machines. Of course, renting is usually much cheaper than owning a machine or hiring a service, which is the biggest advantage in this situation. But not all rental units perform equally, and some might require extra drying time or the use of special solvents that will cost more. There's also the time and effort that goes into carpet cleaning - renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Also, improperly drying carpet could allow harmful bacteria and mold to grow. Before renting a carpet cleaner, make sure you're up for the task at hand.
Owning Your Own
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Besides price, take note of the features of a unit and compare them to what you most need from a carpet cleaner. Some models specialize in removing allergens from pet hair, while others may work better on tough stains, for example. Another key consideration: Make sure you have room for it. Some carpet cleaners can be bulky and require ample storage space.
Other features you may want to look for in a cleaning unit include:
- Attachments: Some models include special attachments that work on upholstery, stairs, bare floors, or small spaces.
- Brushes: Some units may not use a brush to agitate the carpet, while others might use a stationary one or multiple actuating brushes.
- Hose length: Bigger machines can be hard to maneuver around a room. Having a detachable hose of considerable length can make it easier to clean open spaces as well as more cramped areas.
Make the right choice in carpet cleaners by considering all the options available to you and how they fit into your needs and budget.