I talked on the phone with Brian Long and he was very forthcoming with information and I didn't get the feeling that he was holding anything back. I live 2 hours away so I made an appointment to test drive the vehicle. On the test drive the check engine light came on and Brian said they would take care of getting that fixed. They took the vehicle to the local Toyota dealership who fixed the issue related to the check engine light. OAW also took the truck to a local body shop to have a few scratches on the front bumper and tailgate fixed and painted. They also offered that I could have a local dealer perform an inspection on the vehicle if I wanted to. OAW delivered the truck to me once everything was complete and it looked like it came off the showroom floor. At no time did I feel any pressure from anyone to make the purchase and they kept me informed of the status while it was being repaired. I am completely happy with my experience with Brian and Ohio Auto Warehouse
There is no doubt in my mind that Waterloo is the best place in the Northeast Ohio region to have a transmission replaced or rebuilt. I took a vehicle to them a few years ago and had the transmission rebuilt and have had no major problems with it. Yes it has had a few leaks but thankfully for the 3 year 100,000 mile warranty I bought it has been covered with no hassle. I want to stress the "no hassle" I've had no issues what so ever taking it to them and saying "hey there is a small leak". Waterloo also a few years ago fixed an issue that was causing the engine to jerk at high speeds it was one corroded wire, took some time to find it but there wasn't another company that was able to find / fix the issue. Ask for Andy, the man knows what he's talking about and just a great person to deal with.
My wife and I have been looking for the right vehicle to fit our still growing family. With an idea of what type of vehicle we needed and wanted we set off to the dealerships. After three months of being pushed towards SUVs’ that they thought would work best for us based on price and credit score, rather than family fit and functionality we decided to try a more personal approach. Christine and her team at Ohio Auto Warehouse were like finding a friend that understood. Not only did they find us a vehicle that would work and we wanted, she got us financed with an interest rate and term way better than my own credit union. We are now the proud owners of a GMC Denali XL and I am most happy to write this review. This was the best car buying experience I have ever had. Thanks Ohio Auto Warehouse.
I just bought a 2008 Cadillac EXT truck over the Internet from this dealership, and it was a multi-factorial VERY POSITIVE experience. I'm so glad I did. Brian Long was a pleasure to deal with. Here's why: 1- Detailed online information and photographs really helped me decide that this was exactly the truck I was looking for. Carfax was available for verification. The truck had had all 4 wheel rims replaced and also brand new larger 22 inch tires, which were an upgrade. 2- Brian volunteered information of a few minor few areas of paint defects on the vehicle and seat wear. He emailed me pictures, so there would be no surprises. I asked Brian to have his body shop correct those defects, and I would cover the paint repair at their cost, much less than it would cost me elsewhere.
I can honestly tell you, these guys are amazing!!! What a breath of fresh air!! We had an awesome experience!! Joe and Tad are wonderful!! If Joe says he can help you, believe him! My husband and I were pre-approved by our credit union before we even started shopping, but after talking with Joe he assured us we could go a little more on a vehicle, he would get us approved at a better interest rate and keep us exactly where we wanted to be with monthly payments. Boy did he deliver!! We are now owners of a beautiful Dodge Ram Quad Cab truck, payments exactly where we wanted to be and with a 6 year, 60,000 mile warranty!! It just doesn't get any better than that for a used vehicle. I can tell you we will be returning customers for sure!!
I have been very pleased with my purchase from Ohio Auto Warehouse. I live 6 hours away from the dealership and was unable to see or test drive the vehicle. Brian was an excellent sales rep who helped me throughout the entire purchase. I purchased a 2008 Envoy sight unseen which is very scary I must add. I had the vehicle inspected at MR. Tire near the dealership. They were very friendly and easy to work with. The assessment of the vehicle they gave was spot on. I had it inspected once it arrived at my home and the mechanics gave the same report. There were a couple of minor things on the vehicle to repair but it was less and $100.00. I would buy from this dealership again
Last month I went to ohio auto warehouse to look at a tahoe they had for sale. I drove about 5 hours to go and look at it. When I had got there the car was in the warehouse with the rest of their inventory which was good because it was raining. The tahoe was priced well under book value which made it even better. I was given the free carfax and they pre-approved me so when I got there all i had to do was sign the papers and left with my new truck. They rented me a car hauler so I could tow my other vehicle i drove back home. I would recommend these guys to everyone and my sister is going to look at a car from them here shortly too. Thanks again.
I have been looking for a newer car with low miles for a while. I came across Ohio Auto Warehouse online and noticed they had nice cars with decent miles and prices. As soon as I went there, Zach was more than willing to help me. The first car I took out to test drive, I ended up buying. He never hassled or forced me to buy the car like other dealerships do, he made me feel comfortable. When I was sure I wanted the car, we went into the office and shortly later, I was all done and had a new car. Everyone who worked there that I met was so friendly! If anyone is looking for a nice, affordable, used car, I suggest to go to Ohio Auto Warehouse.
Keith and Kelly are wonderful to work with. I searched all across the US for a trailblazer under certain mileage and at a good price and found it on his lot. I flew from Alabama to purchase this vehicle. My first flight ended up getting messed up so they stayed open late and picked me up from the airport just to get this vehicle. I was leery about buying it without having someone else look at it and Kelly assured me that if anything was wrong he would handle it. Even my loan officer enjoyed working with them! Thank you both for your hard work and patience! The drive from the lot to Michigan and then Michigan to Alabama was flawless!
I was referred to Ohio Auto Warehouse by my Allstate Agent who had purchased a car for his daughter with great success. I have had my vehicle for 7 months now and am extremely satisfied. From the first moment I called, Robert was more than helpful. He found the perfect car for me and even put new tires on the vehicle. Most important, the price was great! I was also able to trade in my Toyota toward its replacement. I would highly recommend anyone who is looking for a car to check out Ohio Auto Warehouse. It is the only place I will ever purchase a vehicle from in the future. Thanks OAW!