Worst staff I've ever seen. My boys got a "Free game of Laser Tag" card from school for doing well on their report cards. I tried to take them today to use them (since they expired tomorrow) and they REFUSED to accept them. The manager came over and told me that they can't take them on Tuesdays because it's 1/2 of day. No where on the card nor posted in the business does it state this. The cards actually say "Sunday thru Friday" on them. I pointed out that Tuesday falls between Sunday and Friday and was told "there's nothing I can do". No other attempt to remedy the situation. She finally just walked away until we left. Horrible manager. This business will not get another CENT from us ever again. We were planning on having 2 birthday parties there but not now. Will never go back to the Canton Zap Zone again!
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Well, I was giving them the benefit of the doubt. Everyone I knew that had been to World of Beer - Canton complained about the service and the quality of the food. So I waited for them to iron out all the kinks. We went in with a good attitude. The place was busy, but not crazy. We waited 5 minutes for a table of 4 at 6:00 pm. Server couldn't give any suggestions about the beer. She asked if we wanted the bartender to make a suggestion. First round of drinks came. Didn't see server for quite a while. When she did come it wasn't to refill our drinks it was to ask if we wanted to order. Down hill from then on. Something is not right with service in this restaurant. Empty promises by staff. "Be right back" "I'll take your order in one second. I have a big party I have to tend to" "Sorry, I'll take care of that right away" Drinks were good, atmosphere good, slow on the refill/reorder, food came cold. I really want this venue to work. But if they want repeat business, they have a long way to go.
My son got free coupons. So right off the bat we are all excited. We are there first. No one else in the place. So excited about that too. Then..... We are told no worker. He is late. When he arrives, he does 30min worth of other stuff. We stand just waiting. Finally I go ask and he informs me some other person called to play laser tag and we HAVE to wait . I tell him that's not right. Who knows when these people will show! Finally he takes me kids back. Love the idea of this place. But do NOT love bad customer service! Disappointed!