2101 N Haggerty Rd, Canton, MI 48187
Public Storage - Canton
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I rented a storage unit back at the end of September of 2014 and was told at the time of my rental that the light in my unit did not work they it would be fixed in a couple of weeks ok no problem so back in December of 2014 I went to the storage unit the light is still not working when I inquired then I was told that there is was a bigger problem and that now it probably wont be fixed until March because there is an issue with the lighting the that entire area and some stuff had to be dug up . I was never called and told this I just went to the unit one night and did not have any lights I fell as though had I not complained no one would have ever told me. It is now May the lights still don’t work and now the rental fee has increased I fell that I the rep misrepresented the unit that the property knew there was an issue with the lights and rented the unit to me anyway knowing that once I was in there I would not want to move cause it is more of a hassle. I have contacted customer service who told me to contact the property cause the property manage had to deal with my issue once I called him he told me I had to talk to customer service so now I am getting bounced around from person to person and cannot get a resolution. I was given a number to corporate where I have left 3 messages and have not gotten any response the only thing the property manager told me was that corporate knows about the lighting problem and are working to get it fixed but they don’t know how long it will take. I rented a unit with the expectation that I would have a working light and I have not had one the website clearly states that the facility is clean and well-lit well my unit is not so now it’s also false advertisement.