When the sub contractor was pulling up the sub floor they took the material through the garage and did over 1,200 dollars damage on my wife 6 month car dragging the wood and staples across the front fascia. The refused to take any responsibility for it. I highly recommend you do business with those that own their crews and not sub contract and I would spend twice as much to use anyone but Canton Carpet and Floor.
1400 N Wayne RdWestland, MI 48185
From Business: Independent Carpet One Floor & Home is your local Westland, MI carpet store for great service and quality carpets, wood flooring, floor tiles, vinyl and more in a…
Bad news. The owner is not truthful.
The first time we stopped in we were checking on pricing for a vanity for our bathroom. After between 5-10 minutes of no one even acknowledging us, we left. We decided to give them another shot when shopping for carpeting for our basement. We scheduled a time for them to come out and give us an estimate. They did not show up as scheduled and never called us. Needless to say, we won't waste our time with this business again. Extremely poor service...it's a wonder they're still in business. I would have given zero stars if it was possible.
I would never go back to First Chooice Floor Covering in Canton!! I had laminate flooring installed in my home and I had a problem with a section of it peeling. I went in and asked for someone to come out and take a look at it and see if it could be repaired. One person came out took a picture and said it should be repaired, and then never called back with how it would be done. I went back in a few months later and talked with Eric, the owner, and he said the guy I talked with had quit and that he would personally take care of it. It has been over a year since he promised me he would take care of my problem and have never heard back from him. I went to First Floor to have this work done because I thought going to a local business would be better than dealing with a chain business. Boy was I wrong!!! If you plan on having any work done in your home, look elsewhere!! Oh and before I can post this it says I have to give this business a star rating, if I had a choice it wouldn't even get the one I was forced to give.
The process is the punishment!!! First, they screwed up my carpet order. Second, they showed up late installing the carpet later in the week and never bothered to call and inform me. Second, they cracked my ceramic tile even thought they were installing carpet. Then had the nerve to say nothing; other than have co-owner Eric deny that they broke it. They either showed up late or not at all on 3 further occasions in order to fix what they broke (and again failed to call and inform me). I got real tired of the owners Carl and Eric offering half-hearted apologies and cheap excuses. HORRIBLE CUSTOMER SERVICE!!! Although they reparied what they broke, they did nothing to keep me as a customer