Total Basement Finishing of Mass By Woodstone
130 Jackson St, Canton, MA 02021
(866) 371-3902Add Hours
01/13/2012Provided by Citysearch -
If it was possible to give less than 1 star, believe me I would. This company is one of the worst companies out there. Charlie Sullivan was the owner/salesperson who came to my house originally. I stated some concerns having to do with bad reviews that I had read. I only wish I listened to my gut, and not let him persuade me into believing that they were unwarranted. He lies about the timeline of a job, the quality of the job, as well as the materials/goods being used for the job. He quoted me a 3 week timeline for my job, which after three months and countless phone calls was never completed. I specified the doors I wanted for the job, and gave him the catalog of said doors to be ordered. Not only did he get me CHEAP off the rack doors from a warehouse, he got two different doors, as well as doors that aren't the right size. (He had the contractors TRY and make them fit). He didn't pull the permits, (which resulted in a stop work action), he then had a permit pulled by someone that never came to the job, didn't answer phone calls, and had more stories than Aesop. Now I know people lie, but when you start telling tales of family members having deadly diseases, (which as it turned out wasn't true), I draw the line. Bottom line is this guy is one of the biggest thieves out there, and doesn't have any moral compass at all. You can promise 100% satisfaction guaranteed, but if you have no intention of standing behind your work or your word, a guarantee means absolutely nothing. Upon filing with the attorney general's office, I have found out quite a bit more about him and his company. I urge anyone checking on this company to stay as far away from them as possible. In addition, I have now been contacted by two of the men who worked on my house (not the original crew he introduced me to), who are telling me that they never came to finish the job because he never paid them for the work they had already done. So, this guy walks away with all the money, and you end up with a job not completed. Do yourself a favor and stay as far away from this guy as possible. You'll be saving yourself a lot of aggravation as well as money. If you have had a bad experience with him in the past, I urge you to either contact the attorney general's office, (the list is getting longer every day), or reply to this review or the many other ones out there.
11/16/2010Provided by Citysearch -
I will post facts here in my review so to not be deleted.
FACT #1: A 378 sq ft basement cost $27,576 with a generous amount of ""FREE"" work and a ""GENEROUS"" discount.
FACT#2: Contracts states, ""Deductions will be taken when the electrician makes final walk through"" instead received $1200 more on bill for electrical. Before signing contract owner states this electrical estimate is based on having no electrical at all in basement and is overestimate. I asked will this possibly cost more and he sated NO, not 1 penny more. No further conversations were had with US, OWNER, or ELECTRICIAN about additional work. The owner says he sat down and discussed this with us before moving forward. Electrician can verify untrue. He says we just wanted this work for free. OF NOTE ORIGINAL ESTIMATE WAS $4405 and add an additonal $1200 and this is for 378 sq ft of work!
FACT#3 Contractor #1 quit. We know this b/c we called said contractor to check on status of permit and he said sorry I quit this job. Contractor #2 up and walked off the jobsite 3&1/2 weeks into project. When asked why; he stated he hadn't been paid the whole 3 weeks and not reimbursed for supplies he bought himself to do the work out of pocket. Contractor #3 finished the project.
FACT#4 We paid for a phone line for $115 and it never worked. We had trim going up our basement stairway that was removed halfway up and never replaced so it looks terrible. We were to receive a new hand rail system on stairway according to our contract which we did not.
FACT#4 On Oct.27th we received our final bill and we discussed concerns and we were not heard so we told them we were filing a complaint with BBB. ON Oct 28th after complaint received owner gave us a discount off final payment only. He told the BBB that he gave us the discount prior to the complaint and we went ahead and filed a complaint anyway. I have initial complaint date and receipt of payment with discount which show we received discount after complaint filed.
FACT #5 Free product we received includes: A Cement ""LANDING"" which we said we didn't want but he did anyway. He claims it cost $300 and it was a bag of quickcrete. A ""DECORATIVE"" shelf that is a piece of wood that was nailed to a wall that jets out b/c it is covering a pipe. Something had to be put there anyhow. He states this shelf cost $475 and he gave it to us for free. An air vent we knew nothing about. Were supposed to have a vented door but he states it wouldn't fit. Again untrue b/c they had to build a doorframe for the door they placed there. So a vented door could have been made to fit.
When all is said we dealt with more heartache, mistruths, and lies. The above company turned this all around on us and said we refused to sign addendums and refused to pay the company for additional work done. When asked owner/customer rep for updated bills we were repeatedly told ""We are working on it"". We were not able to refuse to sign any addendums b/c they were not available to us. PLEASE when dealing with this company get everything in writing. This company is not true to their word! They are also able to twist the contract to their benefit in the end. Would not deal with said company again.