Went there for the first time today. Service was excellent. Happy friendly people who did an excellent job on my shirt!
DEPLORABLE!!! RUINED DRESS, LOST DRESS, LOST BROACH!!! DO. NOT. USE. Dropped off an evening dress and asked to pick it up the next day @ 1pm. I was told that was "no problem." When I arrived to pick up the dress, it was not there!!! I had to DRIVE 25 minutes to another location. She also CHARGED ME before I had the dress in hand. I arrive at the other location, and the dress is MISSING THE BROACH!! The lady tells me she'll drive it over from the hickory flat store. NOW I AM SUPER LATE!! I get home only to realize the skirt of the dress which was pleated has been pressed FLAT. And not well at that! I come back and ask for a refund and to be reimbursed for the dress that was ruined. Refund granted, reimbursement for ruined dress denied. BARELY AN APOLOGY. NEVER NEVER GO HERE!!!
Horrible customer service, ruined my shirt and the owner took no responsibility for it. Was a total jerk. Look elsewhere for service and price.
TERRIBLE. I paid them 18 dollars for two dresses to have them cleaned. when I came to pick them up they were still dirty. she claimed they were ruined. I took them home and threw them in the washing machine and they came right out. I asked for a refund and they refused.
I took a comforter to vedra cleaned, I tried to show to girl what it need, and she just brushed it aside, said "we'll find it and can take care of it". Told me it would be readying Friday. I went on Friday, the guy had noises where it was. Said it'd be at least Monday, that it was at another store being dry cleaned. ( the sign painted on the door says ALL DRY CLEANING DONE HERE). I called on monday, not there, I called on Wednesday, not there, I went back a week later and they had it, $32.96. Unpaid them, brought it home and put it on the bed. Same stains were on the comforter. SLIGHLTY lighter but still the same color and very easy to see. When i called about taking it in, I specifically told them I had a comforter I wanted to SEE IF THEY COULD CLEAN, BEFORE I SENT IT OFF. when I got there, I reminded the same girls out what I said and if it wouldn't come clean didn't want to send it, we'd just replace it. She'd not even let me take the time to find the spot to show her, she just kept telling me, "well find it and get it out". No responsibility. I drove to them specifically for the quality they USE to do on clothes, etc. I guess I'll be going back tomorrow for another cleaning or my money. The quality at this place has gone WAAAAAAAAAY DOWN!!!!!!!Out of every time I went, and the time I called, each one was a different person.
This business is in real need of some customer service training. When the manager (not a teenager) wouldn't hang up her cell phone to do business with their customers it should be a RED FLAG that when something gets lost....THEY DO NOT CARE...AT ALL. She wouldn't even hang up the phone when you are trying to explain the problem.The OWNER needs to know how bad their customer service is in this store. They simply do not care
Horrible drycleaners! Ruined our brand new clothes. Picked up dress pants and they were full of holes! Refused to pay for damage or even give us our money back. Their excuse was that moths must have eaten them before we brought them in. AWFUL DRY CLEANERS - DO NOT USE!!
My husband brought in a suit to be cleaned and when he took it out to wear it it looked like it got caught in something and was picked all over. The owner said it was not them that it was wear so he would not do anything about it. The suit was not brought in that way and he said I could not prove it. Suits are not cheap and we are not the type to make these types of things. This was our first time using them and the last. BEWARE!!