The owner(manager?) of this business is more uniformed of the products she sells than her employees. An employee of hers answered a question of mine with a fantastic claim. When I asked the same question of the owner, her answer was a flat out impossibility. I don't know if it is store policy to misrepresent the truth about their products but I am lead to believe they are just ignorant. When presented with the truth, the owner got VERY defensive and seeing the futility of my efforts to explain the liability she puts herself in when making her claims, I left. Getting my money back was a side issue for me. Now, having not received a refund, I see her in a more liable position than she was before
I stopped at Mother Nature's today to get a few items for my daughter, who is flying back to NC with a bad cold. I couldn't find an item, & asked the only person I saw for help; she was stocking shelves & acted a bit peeved that I imposed on her. After gathering my items & paying for them, I asked for a bag. I was abruptly told customers were encouraged to use reusable bags, & a bag wasn't offered for less than 4 items. I calmly explained I needed a bag for my items since my daughter was flying out. Very rudely I was asked why my daughter couldn't just put them in her luggage. Really? Finally I was given a bag; I was then sarcastically told that it was an environmental issue, not an economic one. Enough was enough. I told the woman that when a PAYING customer asks for a bag, they should get one. (without being subjected to rudeness, sarcasm & insolence.) Perhaps Mother Nature's should use more eco friendly bags, or offer free reusable... Regardless, there are far better ways to explain policies to customers; treating a customer so poorly certainly isn't good for business.