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Boot Barn

Map & Directions
(3 Reviews)

7020 Topanga Canyon Blvd, Canoga Park, CA 91303

(818) 593-4200

Today: 10:00 am - 8:00 pm
Tomorrow: 10:00 am - 8:00 pm
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Regular Hours

Extra Phones

Primary Phone: (818) 593-4741

Carhartt, ariat, cinch, corral, dan post, durango, georgia, georgia boot, justin, laredo, levis, lucchese, nocona, resistol, stetson, timberland, tony lama, ugg australia, wrangler
Payment method
master card, visa
South Valley, Canoga Park
Boot Stores, Western Apparel & Supplies
Other Information

Price Range : Average

Specialties: Exotic


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Provided by Citysearch - 
Horrible experience

I ordered some boots Jan. 2, received an email Jan. 5 saying they were unavailable and I would be credited for the boots, which was fine.

#1) they charged my debit card (my bad for not using my CC, i know) before they even checked to see if the boots were still in stock. Normally i'm charged once the item is shipped.

#2) Monday, Jan 12, still no credit was reflecting on my bank account so I called customer service who said they had credited my account earlier that day. When I checked my email that evening they coincidentally had sent me something saying they credited my account. nothing.

#3) I sent them an email this morning basically asking when i'll get the $$, they emailed back a generic email basically saying contact my bank.

#4) Just got off the phone with my bank. no credits are pending. It's been 12 days since i first placed the order.

#5) Filing a claim with my bank if the $$s not there tomorrow.




Provided by Citysearch - 
Not a good experience

I felt that the customer service was terrible across the board. First, one clerk told me in order to special order something I had to go through their Website - Boot Barn is the WORST online retailer I've worked with and I shop a lot. Returns were a mess, it took days for my order to be processed etc. I felt it all could have been avoided had she just ordered my boots via the store as I later learned they could.

I don't like going to a store and being treated like i'm inconvieniencing someone or trying to rip them off and that was how I felt here.

In the end they worked hard to rectify it but this whole company and its employees could use some customer service 101.

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