After driving an hour to get to this boutique, I cannot even begin to explain how disgusted I am with the "service" we received from this shop this afternoon. We went into our appointment with high hopes looking for my best friends bridal gown & possibly bridesmaids gowns as well. The woman who "helped" us was offensively impolite, stress inducing, and inconsiderate of the bride's feelings or any of her party's opinions. Patty (our disrespectful sales associate) was being rude to the bride by the second dress she had tried on. I could understand if the bride had tried on twenty gowns, but we were on number two & she was already becoming impatient with her & acting as if she was being impossible. I could not believe the fact that this woman acted as though the bride wasn't making an important decision & Patty developed a terrible attitude when the bridesmaids were concerned about certain fabrics becoming wrinkled on the big day & had questions about them. This woman clearly needs to go to some sort of retail training seminar with a month long program to assist her in learning how to treat a customer because she is undoubtedly clueless. This woman obviously only wanted to make a sale but was doing an absolutely appalling job at doing so. If they work on commission I'd be shocked if she's ever received a paycheck. However considering how pushy she became toward the bride while she was trying on an excessively expensive gown, I'd have to say she has to work on commission & was very upset when she wanted to take it off (mind you, this was dress number 4). She made comments about the bridal party not being married so we "didn't get to have a say because this was not our wedding" when we were simply sharing our honest opinion with our friend, sister & daughter, the bride, who was grateful for our feedback! I've worked in retail throughout most of my career & I am extremely disappointed that this woman was not trained appropriately in the treatment of customers. I wouldn't go back to this boutique if you paid me. This woman made my skin crawl with anger & she's quite lucky that we all respect the bride enough not to make a scene & instead left with unhealthy high blood pressure levels. Fire Patty. Dear God, fire Patty.
My fiance tried to get a dress from Toula's and was greeted by extreme rudeness. When she didn't like what they suggested, she was told "Beggars can't be choosers" and sent off to another place. Toula's is generally a toxic environment and certainly lives up to their already poor reputation.This should come as no surprise if you have ever tried to read up about Toula's you'll know that they are well known for the rude service, lack of cleanliness, and general weak knowledge of dresses and the industry. Also, I caution you to read their good reviews with a grain of salt.... I know employees that work here and have told me that the positive reviews were written by them at the demands of the owner.
Not sure where the poor reviews talking about rudeness come from, but I've had nothing but good experiences at Toula's. The employees have always been friendly with us, personable, and fun. Though, in my honest opinion, if the customer starts getting an attitude, they deserve rude service. I wouldn't want rude customers in my shop either, especially when there are plenty of decent ones to come around in their place. Sure the place is a bit small, and the environment tells of a more "family run" than "big company" shop, but I'm more than glad I stopped by. I originally came in to be fitted for a bridesmaid dress in my friend's wedding, and ended up finding my own wedding gown that same day! They suggested several great styles to me, and offered discounts on a few that were just slightly over my budget. When I came to find bridesmaid dresses for my own wedding, we were never rushed, and even got free alterations on them due to the supplier no longer stocking the short style that I had originally wanted. All in all, a great experience! Would definitely recommend it. These ladies are great!
Good reviews are bogus... this place is a hole in the wall... and the customer service is beyond rude.
MY daughter found a dress here she liked, but it was not her size and I did not want to pay for that much alterations. It was crowed but the lady working with is was friendly and funny, I liked that.
Nice dresses but the owner could be a bit nicer to the customers walking into her store