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Regular Hours

  • Aquariums
South Columbus

Jack's Aquarium & Pets

Tropical Fish, Pet Food, Birds & Bird Supplies, Aquariums & Aquarium Supplies, Animal Health Products, Pet Stores
Other Information

Specialties: Dogs & Puppies, Fresh Water Fish, Dog Sales, Birds, Puppy Sales, Amphibians & Reptiles, Cats & Kittens, Small Animals, Small Pets


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Melinda R.



If I could rate lower I would. Went there Sunday drove 30 miles one way . needed to use restroom was told I couldn't I have cancer and needed to go. With that said I have a 74 gallon tank that I was redoing so I needed tons of supplies. Was treated very poorly . I called the corporate office and they seemed not to care. I guess they didn't need my $300.00 I will never go back ... If a cancer patient can't use the restroom I guess they don't care....




Amazing and the best Jack's ever.You can not go wrong at Jack's, the workers are so so amazing and cool, they have everything they can think of for every pet.The Best, you must stop by and check them out.The #1 pet store in Ohio.



Provided by Citysearch - 
Horrible customer service

I purchased Frontline at Jack's for $50. When it did not work, I called to inquire about a potential exchange for a different product, considering the price I paid for the Frontline. The sale's associate I talked to vigorously defended the product and told me I could not exchange it, because I already used it.

She advanced several different theories for why the product was not working and essentially turned it back around to be my fault: my cat had too many fleas, I needed to give her a flea bath, I needed to give it more time, etc. She even audaciously said it WAS working, because it is not supposed to get rid of fleas, just PREVENT them. I proceeded to read her the box, which says ""kills adult fleas, flea eggs & flea larvae.""

Next, I will call Frontline, because my attempts at resolution with Jack's obviously will be to no avail. To summarize, the customer service was pathetic!