6334 Gender Rd, Canal Winchester, OH 43110
Jack's Aquarium & Pets
Specialties: Dogs & Puppies, Fresh Water Fish, Dog Sales, Birds, Puppy Sales, Amphibians & Reptiles, Cats & Kittens, Small Animals, Small Pets
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If I could rate lower I would. Went there Sunday drove 30 miles one way . needed to use restroom was told I couldn't I have cancer and needed to go. With that said I have a 74 gallon tank that I was redoing so I needed tons of supplies. Was treated very poorly . I called the corporate office and they seemed not to care. I guess they didn't need my $300.00 I will never go back ... If a cancer patient can't use the restroom I guess they don't care....
06/03/2009Provided by Citysearch -
I purchased Frontline at Jack's for $50. When it did not work, I called to inquire about a potential exchange for a different product, considering the price I paid for the Frontline. The sale's associate I talked to vigorously defended the product and told me I could not exchange it, because I already used it.
She advanced several different theories for why the product was not working and essentially turned it back around to be my fault: my cat had too many fleas, I needed to give her a flea bath, I needed to give it more time, etc. She even audaciously said it WAS working, because it is not supposed to get rid of fleas, just PREVENT them. I proceeded to read her the box, which says ""kills adult fleas, flea eggs & flea larvae.""
Next, I will call Frontline, because my attempts at resolution with Jack's obviously will be to no avail. To summarize, the customer service was pathetic!