One person at our table was not satisfied with his prime rib, the prime rib had been put on a flat top or in a salamander and the faces were crisp this is not how you serve prime rib, the manager was very unprofessional and handling the situation only offered to take off the one meal and no discount on everything else even though we had to sit there for an extra half-hour so they could get their food which made the whole dining experience a bad time. That was the second time we've had bad service at this same O'Charley's in Camby Indiana and we will not be going back hopefully we can find another one that gives better service.
Love this Applebee's. The manager, Brooke, is great and always stops by our table to say "Hi". The servers are always accomodating and friendly. Will was our waiter tonight, he made sure we were well taken care of and engaged our daughters in conversation which they loved. Tonight was our first visit since the new menu came out. I tried the Mac and Cheese Crispy Honey Chicken which was excellent. The sweet sauce nicely complemented the mac and cheese and the savory bacon.