Cinderella Carriage Co
47 Smith Pl, Cambridge, MA 02138
(617) 876-1781Add Hours
No coupons available
09/11/2008Provided by Citysearch -
I've been to Cinderella Carriage twice. First time was fine, but my second (and last) visit was awful. I dropped off my car because the engine light came on and it was handling rough. After an evaluation, Cinderella called to tell me that the repairs would be $2700 for a new turbo-- too pricey for me to justify given the car's age, so I told them not to do the repairs as I'd buy a new car.
When I picked up the car, the bill was higher than what I'd been quoted: they'd done an oil change before determining that I needed a new turbo. I wasn't pleased, as I hadn't requested an oil change and wasn't due for one. They said it was part of diagnostics and since i don't know a lot about cars, I decided to take their word for it, although I found it a bit misleading of them.
2 minutes into my drive, I realized that my car was barely drivable. It was handling far worse than it had when I'd dropped it off, and I couldn't accelerate. I was almost in an accident since I was forced to drive at a very low speed and couldn't get out of anyone's way. Before I could pull over, my car died.
I called Cinderella back. The manager told me that after I'd left, the mechanic came in and said that my car was in ""horrible shape."" I was livid. I explained that I easily could have been injured given that I had barely any control over my car, and that I certainly wouldn't have tried to drive if they'd told me that my car was in such ""horrible"" shape. I couldn't believe that they'd let me get in a car that was unsafe and told them that their appalling lack of communication with their own mechanics was unacceptable.
Ultimately, they gave me a full refund and I appreciated that, but I had to fight for it. They apologized for the ""inconvenience,"" which I found insulting...they put my safety in danger, and called it a mere ""inconvenience?"" They may be knowledgeable about Volvos, but they have much to learn about communication with their mechanics and customers.