01/20/2012Provided by Citysearch
Wish I could rate a ""O."" Like Cadence3, I recently had a nightmare experience with this company. They towed me illegally, over-charged me and would only accept cash-and that is just for starters. They are rude, mean, and unprofessional. Why is the city of Cambridge doing business with these people? When I asked at the ""office"" why they didn't accept credit cards, the man answered-""The police don't allow us to-and besides, we have too many kick-backs involved to mess with cards."" They are predators who somehow have withstood many complaints. NOTE: I'm filing a complaint with the city and encourage others to do so if necessary.
12/10/2011Provided by Citysearch
B&B towing in Cambridge MA towed my car today. I was a customer at CVS and Trader Joes, took the dog out to walk while I was waiting for an order at Genki Ya, then was headed to TD Bank. While I was walking the dog, the security person decided that my car was illegally parked.
B&B towing only accepts cash, has verbally abusive rude commissioned tow truck operators, and would not give me information to contact the supervisor.
Happy Holidays, I won't be shopping at Fresh Pond CVS or Trader Joes in Cambridge again. Don't leave your car in the parking lot there while doing business and think you're safe. Watch out for the orange vested man, he is a mean hearted person.
B&B towing should trust honest, hardworking people and train their employees in customer service. I suggest calling any other towing company for responsible, helpful, customer service oriented personnel.
12/17/2010Provided by Citysearch
I recently was trying to get my car towed, and it was parked on the street. I called tripple AAA and they sent a driver from B&B. That was the worst towing experience i ever had. The driver was rude, he was cursing and everything. He didn't want to help at all. I told him, he can stay in the car while i push it, remind you it was very cold outside. He didn't wanna do ANYTHING. Bad service! But the customer service person was really nice though.
Phone: (617) 492-5781
Address: 50 Mooney St, Cambridge, MA 02138