Before choosing Bryerlane we went to 3 other boarding facilities in Racine County. I read reviews for all of them. Since all comments are over a year old I decided to add my comment.We have a rescue dog, 15 months old and have left her with Family - didn't work out due to her anxiety. We explained all to Bryerlane and they assured us she would be fine. With blanket, stuffed animals and bone in tow she went willingly without any issues. He even called us 2 days later and stated she was doing Great!! We added the extra play time for activity. She came home like she never left us. Very Clean Pet Resort and Professional. Definitely will be back !!
Very dirty facility. They do not pay attention to the dogs as much as they should. Dogs are left unsupervised all the time. Lots of dogs getting hur…
If I could rate lower than a one star I would. Please, I urge you, do not take your pet here! I was going to take our large breed dog to get groomed this morning. It was my first time there, upon walking in the door was not even greeted. I asked if there was any way he could be done before noon bc I think he might have a urinary tract infection and really need to get him into the vet that closes at noon. I get a laughing rude response of absolutely not for such a large dog. (Btw there are multiple dogs being dropped off at the same time...so maybe he could have been done first). So I then said, ok then I think I have to cancel bc I really need to get him into the vet. And then the groomer, again in an extremely rude tone decides to say as he is walking out into another room "oh well I hope you know you are still responsible for paying for the visit!" I was so taken back by that. I couldn't believe how I was being treated...almost being yelled at bc my dog got sick. Not even caring to ask how he was or being understanding about the situation, especially for a brand new customer. Even had the audacity to later say...well it's not like he is in the hospital! I'm sorry that the vet is more important than the groomer. By then I was fed up. I was just mad and upset that any business owner could think that treating a customer like that is acceptable. Without thinking at that point I said Jesus chr*** are you kidding me, it's not like I wanted him to get sick. Which apparently they took as me swearing at them and proceded to be even more rude. I said I needed to call my husband bc I would rather pay then have to deal with their rudeness any longer, and there was no way I would ever trust them with the care of my dog. (Btw...no way would I have ever paid...they never rendered their service!) They said why don't you just go, you can cancel it without paying. So I left and as I was leaving, I got another "well happy thanksgiving" in a not so nice tone. Please learn from my mistake...GO. ELSEWHERE! Horrible business owners with horrible customer service. I hope the owners also read this and also learn from their mistakes. This is NO WAY to treat anyone! Run a better business...or close down if you can't bc I feel really bad for anyone that has to deal with you. And feel even worse for anyone that leaves a pet with you, I wonder what kind of treatment they receive. If you can't even be nice to their owners who can stand up for themselves, I can only imagine the type of treatment the pets get.
I will never take my dogs back here! I have a 1 yr old English Bulldog that we boarded so that we can go to San Diego to see my son's graduation from boot camp. I called on Monday morning to let them know I was picking up on Tuesday. I spoke to Ken who was extremely rude and said "He finally went to the bathroom outside this morning." He asked me where our other puppy was and I told him that he was with friends and he said "Oh! And I guess they didn't want this one." He never said anything about a rate change (usually $20 a day). I went this morning to pick up. Ken said "I don't remember him being such a pig! He was crapping all over the place!" I told him that my dog goes to the bathroom immediately after eating and apologized for not giving him that instruction. He said, "NO! We tried everything! We even left him outside for 2 hours and he still crapped in his cage!" He took my debit card and swiped it and said over his shoulder, "And he is special care." I asked him what that meant to which he said, "An extra $10 a day." I told him he never told us about an extra cost. He said it was on the form we signed. I asked to see the form and Ken wrote in $30/day after it was signed. Ken told me, "why should you have to pay the same amount as someone with a good dog?" I told him that being a professional boarding facility, he should realize that there are times when he is going to have to deal with "crapping". I told him to give me my dog back and left in tears. Unbelievable!