My initial experience with having propane delivered to my house was HORRIBLE because it was with Suburban Propane. I made the huge mistake of signing Suburban's contract and not researching the other companies. Suburban will tell you that others have contracts as well--not true. Suburban will tell you that others lie when you call and are price shopping, that all propane companies are trying to steal each other's business so they don't give you the actual current customer price--not true. I have learned that these previous lies and other unscrupulous business practices belong to Suburban Propane solely. I paid $200 to get out of my contract with Suburban and after much research, I chose V1. They came out and transferred the remaining propane in my Suburban tank to theirs then proceeded to do a very thorough check of all propane lines, furnace, etc. He spent a lot of time educating me on the furnace and my propane fireplace. I was very impressed. They also have a summer sale (August/September) where propane is very cheap, (cheaper than my initial fill up that was discounted for new customer at $1.99/gal). They top off all of their route customers at this time so everyone has a full tank before the winter. I am on a will call basis so they called me and told me the sale was happening if I was interested. This made me like them even more! The sale price was less than the commercial price I was getting for 1 year for being a new customer. This company treats you like they would want to be treated. Their price is ALWAYS within a few cents of others and they are interested in keeping customers as well as gaining them. Suburban's price when I switched was $1.50 more than anyone else's and their "fake" price they give out to price shoppers was still $1.00 more than anyone else's. It cost me a lot less to pay Suburban's early termination fee and switch to V1 than if I had just stayed for the remainder of my contract then switched. I have not one bad word to say about V1 in the 1 year I have been with them. My neighbors own their tank so they pay no rental fees and can purchase from whomever has the cheapest price at the time, they buy from V1 every time. That should tell you something!
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I called 8-31-09 and asked the lady "what is the cost of propane today". I just wanted to order a fillup and wanted to know approximately what it was going to cost me. The problem was, I had to play twenty questions over and over. It became clear to me that she just not want to tell me a standard price for a residential (your tank) rate. This kind of evasiveness just makes me think that you have different residential rates based upon who you are. It's just my opinion, but I like to feel that I am getting the best residential rate regardless who I am. If you have rates on a sliding scale, I would like to know what they are and how my cost is effected by them. Thank you very much, Jim Bouti