My mother and my daughter went to see a movie today and received the worst service ever! After purchasing their tickets and getting ready to enter the movie an employee asked to look in my mother's change purse which is large enough to hold a little change and a debit card. We have never had to have our wallets searched. They were horribly rude to my mother and made her feel extremely uncomfortable. Not wanting them to go through her change purse, she asked for a refund. They refused to give her a refund and refused to let her in the theater. So, my elderly mother and 8 year old daughter had to leave the theater without seeing a movie and without a refund. When asked where this policy is posted in the business, they said that it is not posted anywhere. I am horribly disappointed to write this review because I live in Cabot and I always want to support our local business, but I will never refer anyone to this business again.
I have had a great experience at the Silver Screen. I had questions quickly answered, and even very respectfully handled. I like that it is close to home and that we do not have to fight the interstate traffic to go out to see a movie. I will be going to see a movie there again soon.
Average. It saves people in Cabot the trip to Little Rock to see a movie thus it's often packed with Cabot's teen & tween population. Customer service is average to poor (they don't know how to smoothly address issues like people being excessively loud during the movie). They only accept cash no debit or credit cards and for me that's inconvenient.