I've dealt with the Butler location and I purchased an above ground pool from them. They were very kind and patient in helping me decide which one to choose also they explained everything to me and everything they explained was right on with the process. They were very prompt installing my pool and I've had friends visit to swim who have pools and all have remarked on what a professional job they did with my pool (the way it's set up, no wrinkles in my liner) everything was perfect. Country Pools & Spas also connected me with one of their electricians for the wiring of my pool & hot tub and they were fast with scheduling install date as they were with the pool and again they did an excellent job with the wiring as well. They also have assisted me perfectly with my pool chemicals being regulated right and recently explained and answered all my questions for closing my pool. I would highly recommend this company for your pool and spa needs. I already had a spa purchased but I think they had some very nice ones on the floor that are very unique and nice.
Buyer beware and stay far away from this company! 9 complaints from the BBB and I'm going to be number 10. Purchased our pool April 27, 2015. We were told the week of Memorial Day it would be installed. No calls, no return phone calls, and nobody shows up. The second week of June they came and excavated, dumped the sand, and brought our pool kit explaining they will be back to install the following morning between 630-7 am. Well it's July 16th and we still have the pool kit sitting in our yard with no date of instillation. Nothing but the run-a-round from the company along with excuses. Today I call...again but again excuses. Can't speak to the owner John unless he calls you. The stores are no help, and wouldn't you know the owner won't call people back either. 6400 dollars later, middle of summer, and still a bunch of boxes sitting in my yard with no end in site. Only option take my money back (which at this point I was told today they prefer) minus 15% or wait it out. Don't deal with this company. They take your money and run!
do not use this company! They installed a liner for me, leaked since day 1, paid two other times to fix the leak its still leaking. 100s of calls, 1000s of $ in water and expenses, after they blew me of two times this year, I said I was taking them to court over it even gave them 2weeks to fix it . John the owner says"go ahead we have good attorneys" and with all the bad reviews im finding on them everywhere I bet they do. maybe they should get some good pool guys instead?