A Bella Salon
1768 N Main Street Ext Ste 3, Butler, PA 16001
|Tue - Thu:|
03/13/2012Provided by Citysearch -
This is the WORST hair salon I think i've ever gone to. The service I received by my stylist was absolutely horrible. Let me begin by saying that the front dest girl was nice however the niceties stopped there. My stylist calls me over, doesn't introduce herself, sits me down, and asks me what I want. Well, I brought a picture and thought that it would be a good guideline for her but the first thing she said was that she probably wasn't going to be able to get it exact but she would try. This clearly didn't instill any confidence in me and I got a little nervous. She then starts clipping me in a rushed fashion, missing bits and pieces here and there. After this, she takes me to the wash bowl, doesn't use a towel under my nec k (maybe to save on the wash) and gives me a 4-second wash that was barely a wash. Im not even sure why she bothered because all she managed to do was get me wet. She then starts using these BLUNT scissors on my hair and is done within minutes. After this, she doesn't even style my hair and sends me on my way. I thought the entire experience was hair-raising (no pun intended) but the worst part of the whole thing is that when you go to their website, it looks pretty professional. However, unfortunately it is not. So I decided to send an email and received an email in response defending her actions and using phrases like, ""she did this because of this"" and, ""she said this because of that,"" which was weird to me because the person writing the email in response wasn't even there. Basically, if you don't like your cut here, you wont be able to do anything about it and they will be rude to you. So, if you want a high-end cut, be sure to try AVEDA on Asbury or ELLEVEN at the corner shopping center of West and 11th.
I was given a gift cert for this salon as a christmas present. I must say that it was the best present I was given!!! I had never been there before...but when I walked in, I was greeted like I was a regular client. The overall feeling that I felt when I was there was one of comfort. I was impressed by Lisa (whom I was told was the owner). She was very, very good. I got a cut and a couple highlights. I get compliments on my hair all the time. Thanks Lisa for making me feel very comfortalble and for making me beautiful!!!!