I just attempted to exchange a defective iPad 4 case at your Burnsville, MN store #0008 towards a much more expensive case I was going to purchase instead. Even though I had all of the original packaging (per your written return policy that I had a copy of) and I had a photo I'd (per your written return policy that I had a copy of) the associate with the bizarre hair and face piercing (very professional) and the store general manager "Bart" (who began speaking down to me from the moment that he came over) refused to do the exchange saying it was their stores policy and said "there is nothing I will do for you". I read him the return policy printed at the register we were standing at and asked him if that was the policy. He answered "yes". So I said to him that according to the policy and what I had provided (the items required by the policy) that I would like to make the exchange - per the policy. He again said "there is nothing I will do for you" and gestured towards the door. I indicated that I would be contacting the corporate office. He said "go ahead". So, #1 can you PLEASE honor YOUR written return policy? #2 is the what I can expect whenever I shop Best Buy? And #3 I would like this addressed immediately.
Bought a flat screen TV from them after finding they had the best price. Staff was knowledgeable and explain the features of each TV.
My daughter purchased a Jawbone for me last December as gift for me from ebay seller zKarlo.com in Burnsville, Mn.It worked for a couple of weeks but then quit working right. I returned in Jan for a replacement. It did not work as well as the first one so I packaged it up and finally returned it in late Feb or Mar asking for a full refund.The first contact for a replacement was very prompt and courteous. Although it was totally via email.However, I have made numerous complaints directly to zKarlo with absolutely NO response since returning the second one.I may very well spend more than the $85.oo lost just to get them to tell me they refuse to do anything.I don't have any beef with ebay except that at this point I haven't figured out how to complain back thru their site.