I made an appointment at Platinum with a stylist I was assured was experienced with Balayage color. Armed with several pictures, I had an extensive consultation with the stylist prior to the service. When I left, not only was I unhappy with the color, but the cut was botched as well. I contacted the salon repeatedly and was able to speak with the owner a couple days later. She offered an appointment with the same stylist, which I was not willing return to, or to wait a few weeks until she had availability that wouldn’t interfere with my work schedule for color correction. Due to a quickly upcoming bachelorette party and wedding, neither were acceptable options. Instead, an experienced stylist at a salon in Chicago spent over 4 hours correcting the color and cut. I spent more than double the original amount paid to Platinum to have the color and cut corrected. Despite the inconvenience of driving to Chicago, spending a Sunday afternoon at a salon as well as the additional costs, the owner of Platinum refused to offer any type of refund or compensation. Instead, she offered a partial credit for future service with an expiration date. I highly recommend everyone steer clear of Platinum.
I have gone to this place for two years. I had very good service and good quality with my coloring. The last two visits, my hair was done incorrectly. The first time, all my roots were still visible after the coloring, so I had to return again to get it fixed. And the second time, I asked for a mix of blonde and brown and showed a picture of what I wanted, and was given a different coloring of a mix of browns. I called, they told me to come in and they would add in more highlights to make it blonder. I drove all the way there, and was told "I did what you asked me to do, and I do not have time for this today." Very disappointing. I will not be going back to Platinum Salon and Spa again.
Amazing! Stylists know what they are doing and what will look good. I was very happy with my results several times!