Lets bring this review into the 2017 honest review. No ties to the owner or facility. Anyone can go in and watch the staff and check out the building. It is interesting to see things on a day to day basis. Mount Carmel/Burlington is still the same place! The nursing staff is rude and crosses the line... they think they can disrespect family members. Shame on them and guess what you DO NOT over rule family!!! The staff is under educated on how to care for seniors. Rough and abrasive at times. They love meds and keeping everyone in a comatose state. The lack of respect for coverage or checking on someone is sad. Not impressed for someone looking at the place from an unbiased view. Solution: Training should be done and reviews of the staff monthly. The empathy and compassion is on a low level. Solution: you must find a new employer. My concern is on 2-3rd shift management is not on site. Not that it matters at this location. They should have accountability and cameras on site for the protection of the patiences! Each care center should be accountable to someone out of the circle. Attitude adjustments for all. Smell-Solution: Purchase the correct supplies.Cleaning is not something all people know how to do correctly. Do you have a supervisor that checks on the staffs cleaning? Train the staff on what is expected? Used the public/staff restroom and it was dirty and just nasty! This promotes a healthy environment? Building maintance: The water never gets warm or hot. Solution: Fix it correctly. The building needs a refreshing coat of paint! Please no more depressing brown. Check all heaters. New window treatments and repairs. Solution: keep maintance busy! Empty room paint fix or do repairs! The cleaning of the hall way floors. I was sticking to the floors. Solution: Flooring is the worst have something better for cleaning. Question: What kind of injuries do seniors receive incase of falls? The right to fall you know. Solution: The industries updates to flooring has changed since 1900. Budget the cost and use some money to care for the building. We are starting to demand it for our kids are seniors less important? The charge 3000 per senior..Money that can be made on seniors is nuts. The up charges for meds and care. We need to demand better! I have made this my mission to review places we place our families. Due to what I have seen in these places...Hold to a higher standard people. It's not you so you do not care...someday it will be you! My goal is to find a 1st place for cost, care, and maintance.
3235 Belvidere RdPark City, IL 60085