I had a wonderful dining experience at the Burlington NC restaurant today (11.10.2017). I took my wheelchair-bound, elderly mother there for lunch, a huge treat for her. The manager and waitress went out of their way to make her feel comfortable, and that meant a lot. It was the best hamburger she had had in years.
850 Huffman Mill RdBurlington, NC 27215
From Business: Cracker Barrel Old Country Store is a chain of family restaurants with one of its locations in Burlington, N.C. The restaurant offers home-style country food and …
Me and a co-worker go to lunch here, mind you we have an hour. So we walk in, and no ones at the door. No hostess, no one. So we just stand there for 5 min. She finally comes out, no apologies for your wait just says, follow me. Seats us and leaves. So, now we sit there waiting on our server, mind you there's knly 3 other seated tables, whom are already served. So 10 min later, after she finally gets done conversing with a table in the back, (who are obviously her friends) she decided to come take our order. After which all is said and done, it took 35 min to get seated and our food. Slow service, unprofessional staff.
Worst service of my life... food was messed up & we very politely, even apologized for sending it back. Our waitress got an attitude & tried to explain why WE were wrong. Manger came out to make more excuses why WE again were wrong. She disnt even appoligize or have any manager "cooth". We told her what happened and said it was ok that we just wanted our food all again nicely with a SMILE. The MANAGER ROLLED HER EYES, GAVE US A DISCUSTED LOOK, DROPPED HER JAW, TURNED AND STOMPED AWAY.... in total and utter disbelief..
We had the best service and food at any Chili's in the area. Best restaurant in Burlington!!!
February 6th 2013. This was the first time my husband and I decided to go...we wanted something different, and we were not disappointed, the food was great. Also, I had fallen in another retail store, and hurt my knee. The staff brought me a bag of ice to put on it. Wow! We sat in a booth at the bar, and the bartender of the night was very helpful, not annoying, just checked in from to time to make sure we were good, we so appreciate this. I recommend a HUGE commendation to her (unfortunately,don't remember her name... my issue not hers). Just to say everyone was awesome, and we will return!!!
I will never go back!! I went here on 1-2-2011.My Wife and I ordered an appetizer and it came out about 1 minute before my meal. I asked the waitress for ranch dressing and it took her over 10 min to come back. We had water and we never got a refill until the end. I also ordered a drink and never got it.The waitress stated" I can only bring what they make". I spoke to the manager and told him what went on. His excuse was that they were very busy.That was a lie because there were only 8 people in the restaurant. While I was waiting for the manager, I heard other people complain as well. DON'T GO THERE. WORST EXPERIENCE IN MY LIFE!!